Difference between revisions of "PEC-OU/Current/CXContact/SchedulesDashboard"

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{{ArticleUnstructured  
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{{ArticleUnstructured
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|Platform=PureEngage
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|Standalone=No
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|DisplayName=Outbound Schedules Dashboard  
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|DisplayName=Outbound Schedules Dashboard
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|TocName=Outbound Schedules Dashboard  
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|Platform=GenesysEngage-cloud
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|Tags=
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|TocName=Outbound Schedules Dashboard
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|Dimension=
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|Context=Learn more about the Outbound Schedules Dashboard.
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|Context= ---TBD---
 
 
}}
 
}}
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The Outbound Schedules Dashboard [[File:Scheduledashboard.png|30px]] contains data about a Schedule's status and its results.
 
The Outbound Schedules Dashboard [[File:Scheduledashboard.png|30px]] contains data about a Schedule's status and its results.
  
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{{{!}}  
 
{{{!}}  
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! width="200px" {{!}} '''Field'''
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! width="200px"{{!}}'''Field'''
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! width="200px" {{!}} '''Type'''
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! width="200px"{{!}}'''Type'''
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! width="200px" {{!}} '''Description'''
+
! width="200px"{{!}}'''Description'''
 
{{!}}-   
 
{{!}}-   
−
{{!}}@timestamp  
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{{!}}@timestamp
 
{{!}}date
 
{{!}}date
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{{!}}The timestamp of when the Elasticsearch index was submitted.
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{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 
{{!}}-  
 
{{!}}-  
−
{{!}}Schedule name
+
{{!}}_id
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Schedule name.
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{{!}}The entry ID.
 
{{!}}-   
 
{{!}}-   
−
{{!}}recurrenceType
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{{!}}_index
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}Indicates how often the schedule reoccurs (for example, Daily, Weekly, Monthly, or Once).
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{{!}}The index name.
 
{{!}}-   
 
{{!}}-   
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{{!}}scheduleAction
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{{!}}_type
 
{{!}}keyword
 
{{!}}keyword
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{{!}}The Action that should be executed for the specific schedule (for example, Triggered, Activated, Deactivated, or CommandExecuted).
+
{{!}}The index type.
 
{{!}}-   
 
{{!}}-   
−
{{!}}command
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{{!}}campaignGroupDBID
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Command that should be executed for the specific Campaign Group when the selected Action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).
+
{{!}}The Campaign group DBID.
 
{{!}}-   
 
{{!}}-   
−
{{!}}commandType
+
{{!}}campaignGroupName
 
{{!}}keyword
 
{{!}}keyword
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{{!}}The type of execution line the command belongs to (that is, Sequential/Instant).
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{{!}}The Campaign group name.
 
{{!}}-   
 
{{!}}-   
−
{{!}}commandID
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{{!}}campaignName
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{{!}}integer
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{{!}}keyword
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{{!}}Internal identifier of the command.
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{{!}}The Campaign name.
 
{{!}}-   
 
{{!}}-   
−
{{!}}successful
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{{!}}campaignTemplateName
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{{!}}boolean
+
{{!}}keyword
−
{{!}}Indicates true or false. True if the action is completed successfully and false if the action is not completed successfully.
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{{!}}The campaign template name.
 
{{!}}-   
 
{{!}}-   
−
{{!}}errorMessage
+
{{!}}command
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.  
+
{{!}}The command that should be executed for the specific Campaign group when the selected action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).
 
{{!}}-   
 
{{!}}-   
−
{{!}}campaignName
+
{{!}}commandID
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Campaign name.
+
{{!}}The internal identifier for the command.
 
{{!}}-   
 
{{!}}-   
−
{{!}}campaignGroupName
+
{{!}}commandType
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Campaign Group name.
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{{!}}The type of execution line the command belongs to (that is, Sequential/Instant).
 
{{!}}-   
 
{{!}}-   
−
{{!}}campaignGroupDBID
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{{!}}dialingMode
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{{!}}integer
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{{!}}keyword
−
{{!}}The Campaign group DBID.
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{{!}}The dialing mode.
 
{{!}}-   
 
{{!}}-   
−
{{!}}campaignTemplateName
+
{{!}}errorMessage
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Campaign template name.
+
{{!}}Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.
 
{{!}}-   
 
{{!}}-   
 
{{!}}groupName
 
{{!}}groupName
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Group name.
+
{{!}}The group name.
 +
{{!}}- 
 +
{{!}}id
 +
{{!}}keyword
 +
{{!}}The index ID.
 
{{!}}-   
 
{{!}}-   
−
{{!}}dialingMode
+
{{!}}id.keyword
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Dialing mode.
+
{{!}}The index ID.
 
{{!}}-   
 
{{!}}-   
 
{{!}}optimizationParameter
 
{{!}}optimizationParameter
−
{{!}}integer
+
{{!}}keyword
 
{{!}}The Optimization goal when the dialing mode is Predictive (for example, Busy Factor 80%).
 
{{!}}The Optimization goal when the dialing mode is Predictive (for example, Busy Factor 80%).
−
{{!}}-  
+
|-
−
{{!}}optimizationType  
+
|optimizationType
−
{{!}}keyword
+
|keyword
−
{{!}}The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).
+
|The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).
 +
|-
 +
|partition
 +
|keyword
 +
|The partition name.
 +
|-
 +
|recurrenceType
 +
|keyword
 +
|Indicates how often the schedule reoccurs (for example, Daily, Weekly, Monthly, or Once).
 +
|-
 +
|scheduleAction
 +
|keyword
 +
|The action that should be executed for the specific schedule (for example, Triggered, Activated, Deactivated, or CommandExecuted).
 +
|-
 +
|scheduleName
 +
|keyword
 +
|The schedule name.
 +
|-
 +
|successful
 +
|boolean
 +
|Indicates true or false. True if the action is completed successfully and false if the action is not completed successfully.
 
{{!}}}
 
{{!}}}

Latest revision as of 16:46, June 29, 2022

This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).



Learn more about the Outbound Schedules Dashboard.

The Outbound Schedules Dashboard Scheduledashboard.png contains data about a Schedule's status and its results.

Schedule records can contain data associated with one or more of the following fields. For details refer to Schedules:

Field Type Description
@timestamp date The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
_id keyword The entry ID.
_index keyword The index name.
_type keyword The index type.
campaignGroupDBID keyword The Campaign group DBID.
campaignGroupName keyword The Campaign group name.
campaignName keyword The Campaign name.
campaignTemplateName keyword The campaign template name.
command keyword The command that should be executed for the specific Campaign group when the selected action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).
commandID keyword The internal identifier for the command.
commandType keyword The type of execution line the command belongs to (that is, Sequential/Instant).
dialingMode keyword The dialing mode.
errorMessage keyword Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.
groupName keyword The group name.
id keyword The index ID.
id.keyword keyword The index ID.
optimizationParameter keyword The Optimization goal when the dialing mode is Predictive (for example, Busy Factor 80%).
optimizationType keyword The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).
partition keyword The partition name.
recurrenceType keyword Indicates how often the schedule reoccurs (for example, Daily, Weekly, Monthly, or Once).
scheduleAction keyword The action that should be executed for the specific schedule (for example, Triggered, Activated, Deactivated, or CommandExecuted).
scheduleName keyword The schedule name.
successful boolean Indicates true or false. True if the action is completed successfully and false if the action is not completed successfully.
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