Drilldown: Article

None (2) · No (80) · Yes (3)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (8) · GenesysCloud (2) · GenesysEngage-cloud (72) · GenesysEngage-onpremises (2) · GeneysyEngage_cloud (1)

No · None · Yes · Other

None (32) · Administrator (43) · Administrator, Agent (1) · Administrator, Agent, Developer (1) · Agent (8)

Gplus Adapter for Salesforce (v9) (2) · Activity History (2) · Click-to-Dial (2)

Other values: ; About CX Contact About Gplus Adapter for Salesforce Advanced Input - Preprocessing Apply Treatments Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaigns Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure CX Contact Configure Gplus Adapter for Salesforce Configuring and Using General Features Configuring SSO Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules Create and Manage User-defined Field Labels CX Contact Analytics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Filters Getting started Getting Started with CX Contact Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter support for Service Client API How Gplus Adapter for Salesforce works How Outbound works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Integrating Gplus Adapter Private Edition in Lightning Job Record Dashboard Lightning Experience Lists Logging Manage Consent Lists Manage Suppression Lists Metrics Migrating to Gplus Adapter (v9) Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Provision CX Contact Provision Gplus Adapter for Salesforce Role-based Access Controls Schedules Screen Pop Screen Pops SCXML-based Treatments Search for and Manage Contacts Settings SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Time Zone Assignment Troubleshooting Gplus Adapter Integration with Salesforce Upgrade, roll back, or uninstall CX Contact User Actions Dashboard View Campaign Statistics Working with Gplus Adapter for Salesforce

None (7) · Click-to-dial (2) · Gplus Adapter for Salesforce (v9) (2) · Getting Started (2) · Activity History (2)

Other values: ; Advanced Input - Preprocessing Apply Treatments Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaigns Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure GPA Configuring and Using General Features Configuring SSO Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules Create and Manage User-defined Field Labels CX Contact Analytics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Filters Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Job Record Dashboard Lightning Experience Lists Manage Consent Lists Manage Suppression Lists Migrating to Gplus Adapter (v9) Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Private Edition Provision GPA Role-based Access Controls Schedules Screen Pop Screen Pops SCXML-based Treatments Search for and Manage Contacts Service Client API Settings SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Time Zone Assignment Troubleshooting Upgrade, rollback, or uninstall User Actions Dashboard View Campaign Statistics Working with Gplus Adapter

None (85)

Gplus Adapter for Salesforce (26) · Outbound (CX Contact) (59)

None (3) · Administrator (12) · Agent (6) · CXContact (53) · CXCPEGuide (4) · GPAPEGuide (5) · WWEAgent (2)

None (53) · Agent Workspace, Agent Setup (1) · CX Contact (31)

None (84) · CE01 (1)

None (78) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)