Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (36) · GenesysCloud (2) · GenesysEngage-cloud (116) · GenesysEngage-onpremises (1) · GeneysyEngage_cloud (1)

None (21) · No (135)

None (75) · Administrator (80) · Administrator, Agent, Developer (1)

Transactions (2) · Templates (2) · Agent Groups (2) · Bulk Import (2)

Other values: ; (New) Task summary: contact center setup About CX Contact Access Groups Add and manage Caller ID Advanced Input - Preprocessing Agent accounts Agent and Agent Group Annex Agent and contact center statistics Agent Setup Agent Workspace settings Apply Treatments Blob Storage Business attributes Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Capacity rules Case and toast data Channel options Chat channel options Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure CX Contact Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contact History Record Dashboard Contact List Formats, Fields, and Tables Contacts Create and manage agent skills Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and Manage Caller ID Sets Create and manage custom agent states Create and Manage List Automation Tasks Create and Manage List Rules Create and manage supervisors Create and manage teams Create and Manage Trigger Rules Create and Manage User-defined Field Labels Create business attributes Create multi-channel agents CRM Adapter CX Contact Analytics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Deprecation-AllNotices Deprecation-Voice Forward Desktop Options Desktop Statistics Desktop Views options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Export agent accounts Facebook channel options Filters Genesys Softphone Getting started Getting Started with CX Contact Global favorites Gplus Adapter for Salesforce options How Agent Setup works How Outbound works Import / Export a Dashboard and Panels Import agents Import Specification Files Import, Export, and Manage Contact Lists Interaction channels Interaction history advanced search Job Record Dashboard Lists Manage agents and other users Manage business attributes by transaction Manage Consent Lists Manage group memberships Manage statistics for agents and resources Manage Suppression Lists Manage Team Communicator options Outbound channel options Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Platform administration Popular tasks Preloading Record Dashboard Provision CX Contact Public and private keys Recording options Role-based Access Controls Roles Routing Scenario: Onboarding agents and supervisors Schedules SCXML-based Treatments Search for and Manage Contacts Settings Settings and configuration overview Single Sign-On SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Standard responses Statistics options Supervisor options Time Zone Assignment Twitter channel options Use templates to configure agents User Actions Dashboard View audit trail View Campaign Statistics Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Working with Global Favorites Workitem channel options

None (7) · Bulk Import (2) · Getting started (2) · Templates (2) · Transactions (2) · Agent Groups (2)

Other values: ; (New) Task summary: contact center setup Access Groups Advanced Input - Preprocessing Agent accounts Agent and contact center statistics Agent Annex Agent Setup Agent Workspace settings Apply Treatments Blob Storage Business attributes Call Result Record Dashboard Caller ID Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Capacity rules Case and toast data Channel options Chat channel options Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contact History Record Dashboard Contact List Formats, Fields, and Tables Contacts Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and manage supervisors Create and manage teams Create and Manage Trigger Rules Create and Manage User-defined Field Labels Create business attributes Create custom agent states Create multi-channel agents CRM Adapter CX Contact Analytics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Desktop Options Desktop Statistics Desktop Views options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Export agent accounts Facebook channel options Filters Genesys Softphone Global favorites Gplus Salesforce options Import / Export a Dashboard and Panels Import agents Import Specification Files Import, Export, and Manage Contact Lists Interaction channels Interaction history advanced search Job Record Dashboard Lists Manage agents Manage business attributes by transaction Manage Consent Lists Manage group memberships Manage statistics for agents and resources Manage Suppression Lists Manage Team Communicator options Outbound channel options Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Platform administration Popular tasks Preloading Record Dashboard Public and private keys Recording options Role-based Access Controls Roles Routing Scenario: Onboarding new agents Schedules SCXML-based Treatments Search for and Manage Contacts Settings Settings and configuration overview Single Sign-On SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Standard responses Statistics options Supervisor options Time Zone Assignment Twitter channel options Use templates to configure agents User Actions Dashboard View audit trail View Campaign Statistics Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Working with Global Favorites Workitem channel options

None (154) · Journey (2)

Agent Setup (97) · Outbound (CX Contact) (59)

None (5) · CXContact (54) · CXCPEGuide (3) · ManageCC (80) · Source (14)

None (77) · Agent Setup (40) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · CX Contact (31) · Platform Administration (5)

None (155) · CE01 (1)

None (154) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)