Drilldown: Article

None (9) · No (292) · Yes (26)

PEC-AS (44) · Draft:PEC-AS (44) · WID (36) · Draft:WID (29) · Draft:Mixed (22) · Draft:PEC-GPA (12) · PEC-GPA (11) · Mixed (8) · PEC-WFM (6) · Draft:PEC-IWD (6) · Draft:PEC-GS (6) · Draft:PEC-WFM (6) · Draft:PEC-REP (5) · PEC-REP (5) · PEC-GS (5) · Draft:Solution (5) · Draft:PEC-Developer (4) · Draft:ContentAdmin (4) · PEC-IWD (4)

Other values: ; AUTH DES Draft:AUTH Draft:DES Draft:GAA Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-COB Draft:PEC-DC Draft:PEC-Email Draft:PEC-OU Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-CAB PEC-COB PEC-DC PEC-Developer PEC-Email PEC-OU PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (84) · Genesys Multicloud CX (2) · GenesysCloud (15) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (181) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (40) · GenesysEngagecloud (2)

None (2) · No (320) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Localize widgets and services (4) · WindowManager (3) · Genesys Widgets extensions (3) · Gplus Adapter support for Service Client API (3) · Historical Reporting / Genesys CX Insights (3) · Console (3) · Common (3) · Overlay (3) · Toaster (3) · Engage (3) · Widgets Bus API overview (3)

Other values: ; Accessibility Activity History Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent groups Agent settings overview Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns App Applications, roles and permissions Audio device settings Auth Namespace Authentication (SSO) Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Blippie Blob Storage Bulk import Business attributes Calendar Callback Callback Widget CallbackService CallUs Case and toast data Channel options ChannelSelector Chat Bots Chat channel options Click-to-Dial Configuration options reference Configure global login Configure widgets and services Configuring and Using General Features Configuring SSO Contacts Cookies Create and manage agent skills Create and manage custom agent states Create and update users and roles Create Service Channel Customize appearance CX Contact Service Overview - WIP Deploy Data Loader on EKS Deploying Genesys Softphone Deploying Widgets Desktop Views options Dimension tables DisplayTitle1 Dispositions Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Export agent accounts Facebook channel options Feature support and known limitations File-based call recording connector Generalized Architecture Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys CX Insights Support for GDPR Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Softphone Genesys Softphone architecture Genesys Voice Platform (GVP) Genesys Widgets deployment guide Gplus Adapter for Salesforce (v9) How Agent Setup works How Intelligent Workload Distribution works How Widgets works Inbound Voice with WebRTC and Web Phone Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history advanced search Lucene query syntax Manage agents and other users Messenger namespace Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases My Channels options Omnichannel Desktop Outbound Campaigns with Workspace Desktop Edition Outbound channel options Outbound CX Contact use case Outbound namespace Overview Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Public and private keys Purge procedures and parameters Query examples Recording options Report scheduling Rich Media Routing Routing scenarios using GPR Scenario: Onboarding agents and supervisors Screen Pop Service and Control tables Service Client options Set up IWD Settings and configuration overview SideBar Single sign on with Agent Workspace Single Sign-On Standard responses Statistics options StatsService Supervisor options Tenant Provisioning TLS for Genesys Engage Servers Transactions Troubleshooting Gplus Adapter Integration with Salesforce Twitter channel options Using Predictive Engagement in Genesys Multicloud CX View audit trail Voice Bots Voice channel options Voice taxes (United States) Web Real-Time Communication (WebRTC) Agents use case WebChat WebChat Widget WebChatService Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitem channel options Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (51) · Localize widgets and services (4) · Overview (4) · Reporting (3) · Service Client API (3) · Common (3) · Overlay (3) · Console (3) · Engage (3) · Toaster (3) · WindowManager (3) · Genesys Widgets extensions (3) · Widgets Bus API overview (3)

Other values: ; Accessibility Activity History Agent and contact center statistics Agent Annex Agent groups Agent settings overview Agentless App Audio device settings Authentication BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Blippiebblip Blob Storage Bulk import Business attributes Calendar Callback Callback Widget CallbackService Caller ID CallUs Case and toast data Channel options ChannelSelector Chat Bots Chat channel options Click-to-Dial Configuration options reference Configure global login Configure widgets and services Configuring and Using General Features Configuring SSO Contacts Cookies Create and manage agent skills Create and update users and roles Create custom agent states Create Service Channel Customize appearance CX Contact Deploy Data Loader on EKS Deploying Genesys Softphone Deploying Widgets Designer Desktop Views options Digital Channels Dimension tables Dispositions Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Export agent accounts Facebook channel options Feature support File-based call recording connector General Architecture Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Multicloud CX Email Genesys Softphone Genesys Softphone architecture Genesys Widgets deployment guide Gplus Adapter for Salesforce (v9) GVP How IWD works How Widgets works Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history advanced search IWD Queries Manage agents Migrating to Gplus Adapter (v9) My Channels options Omnichannel Desktop Outbound channel options Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Provision Event Stream Provision GPA Provision GWS Provision WWE Public and private keys Purge procedures and parameters Query examples Recording options Report scheduling Rich Media Routing Routing scenarios using GPR Scenario: Onboarding new agents Screen Pop Service and Control tables Service client options Set up IWD Settings and configuration overview SideBar Single sign on with Agent Workspace Single Sign-On Standard responses Statistics options StatsService Suite Level Requirements Supervisor options Support for GDPR TLS TOCTitle1 Transactions Troubleshooting Twitter channel options Use Cases Using Predictive Engagement in Genesys Multicloud CX View audit trail Voice Bots Voice channel options Voice taxes WDE WebChat WebChat Widget WebChatService WebRTC agents WebRTC and Web Phone Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitem channel options Workspace Web Edition WWE with eServices

None (325) · Journey (2)

None (25) · Administrator (3) · Agent folder (1) · Agent Setup (88) · Agent Workspace (2) · Callback (2) · Co-Browse (4) · Designer (4) · Developer (7) · Digital Channels (4) · Email (2) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (5) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (10) · Solutions (7) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Widgets (65) · Workforce Management (12)

ManageCC (86) · Administrator (45) · SDK (36) · Deployment (34) · None (24) · Developer (14) · ETLRef (12) · GCAPI (8) · SCAPI (6) · VMPEGuide (4) · GCXIPEGuide (4) · Admin (4) · GCDeveloper (3) · GWSPEGuide (3)

Other values: ; AuthPEGuide CABPEGuide CXCPEGuide DCPEGuide Designer DESPEGuide EmailPEGuide GAWFMPEGuide GPAPEGuide GVPPEGuide Help IWDDMPEGuide IWDPEGuide IXNPEGuide PEGuide PulsePEGuide Small STRMSPEGuide TenantPEGuide Test TLMPEGuide UCSPEGuide WebAPIs WebRTCPEGuide WritersGuide WWEPEGuide

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (324) · BO02 (1) · BO02, BO03 (2)

None (283) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)