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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (15) · No (139)

None (140) · Administrator (4) · Administrator, Reviewer (2) · Staff (8)

The Settings menu (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · View model accuracy (4) · View KPI outcome (4) · Create and update users and roles (4)

Other values: ; A/B model performance testing Adding Knowledge to your bot Agent Variance report Architecture and security Bots Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure the bot Configure your password policies Configure, train, and test models Configuring your bot Confirmations Create and test predictors and models Create and train predictors and models Create and update predictors Create your first chat bot Data Loader monitoring and logging Deploy Data Loader Deploy the URS Strategy Subroutines Domains Entities Feature Analysis report Genesys Predictive Routing REST API How Does GPR Score Agents? How GPR reports data for billing How Predictive Routing works How to configure score expressions Improving your bot Improving your domain model Intent Disambiguation Intents Join data Monitor predictor feature coverage Overview Quick Start Reset a password Reset your password Set up data for import Sizing worksheet Slots Slots and Slot Types Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Testing your bot Testing your Chat Bot Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data User Guide Utterances Versioning Bots View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Working with Bots

None (30) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · How Does GPR Score Agents? (3) · View uploaded datasets (3) · Create and update predictors (3) · View the Customer Profile schema (3) · Create your first bot (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Feature Analysis report (3) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3)

Other values: ; A/B model performance testing Architecture and security Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Data Loader monitoring and logging Deploy Data Loader Deploy the URS Strategy Subroutines Genesys Predictive Routing API How GPR reports data for billing How Predictive Routing works Intent Disambiguation Join data Quick Start Reset a password Reset your password Set up data for import Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Testing your bot Testing your Bot Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Versioning bots View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data

None (142) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Deployment (29) · Developers (1) · Help (82) · User (40)

None (152) · GPR Core Platform (2)

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None (154)