Drilldown: Article

None (5) · No (163) · Yes (12)

Draft:PEC-OU (33) · PEC-OU (33) · Draft:PEC-GPA (10) · PEC-GPA (9) · PEC-WFM (6) · Draft:PEC-WFM (6) · Draft:PEC-IWD (6) · Draft:PEC-GS (6) · PEC-REP (5) · PEC-GS (5) · Draft:PEC-REP (5) · PEC-IWD (4) · Draft:Solution (3) · Draft:PEC-Admin (3)

Other values: ; AUTH DES Draft:AUTH Draft:ContentAdmin Draft:DES Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-AS Draft:PEC-CAB Draft:PEC-DC Draft:PEC-Email Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-AS PEC-CAB PEC-DC PEC-Email PrivateEdition STRMS System TLM UCS VM WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (5) · No (170) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Other values: ; Accessibility Activity History Advanced Input - Preprocessing Agent and contact center statistics Applications, roles and permissions Apply Treatments Assign Weights to Contact Lists Audio device settings Campaign Structure and Terminology Campaigns Click-to-Dial Compliance Configuration options reference Configure a Dashboard Row Configuring and Using General Features Configuring SSO Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage User-defined Field Labels Create and update users and roles CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Deploy Data Loader on EKS Deploying Genesys Softphone Device Escalation Dimension tables Feature support and known limitations File-based call recording connector Genesys CX Insights Support for GDPR Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Release Management and Communications Genesys Softphone architecture Gplus Adapter for Salesforce (v9) How Intelligent Workload Distribution works Import Specification Files Import, Export, and Manage Contact Lists Integrate with Genesys Hub Integrating Gplus Adapter in Lightning Lists Lucene query syntax Manage Consent Lists Migrating to Gplus Adapter (v9) Omnichannel Desktop Overview Partition-based Access Controls Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Purge procedures and parameters Query examples Report scheduling Role-based Access Controls Screen Pop SCXML-based Treatments Search for and Manage Contacts Service and Control tables Set up IWD Single sign on with Agent Workspace Tenant Provisioning Time Zone Assignment Troubleshooting Gplus Adapter Integration with Salesforce View Campaign Statistics Voice taxes (United States) Workforce Engagement Management for Genesys Multicloud CX Solution Guide

None (41)

Other values: ; Accessibility Activity History Advanced Input - Preprocessing Agent and contact center statistics Apply Treatments Assign Weights to Contact Lists Audio device settings Campaign Structure and Terminology Campaigns Click-to-Dial Compliance Configuration options reference Configure a Dashboard Row Configuring and Using General Features Configuring SSO Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage User-defined Field Labels Create and update users and roles CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Deploy Data Loader on EKS Deploying Genesys Softphone Device Escalation Dimension tables Feature support File-based call recording connector Genesys Softphone architecture Gplus Adapter for Salesforce (v9) How IWD works Import Specification Files Import, Export, and Manage Contact Lists Integrate with Genesys Hub Integrating Gplus Adapter in Lightning IWD Queries Lists Manage Consent Lists Migrating to Gplus Adapter (v9) Omnichannel Desktop Overview Partition-based Access Controls Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Provision Event Stream Provision GPA Provision GWS Provision WWE Purge procedures and parameters Query examples Report scheduling Role-based Access Controls Screen Pop SCXML-based Treatments Search for and Manage Contacts Service and Control tables Set up IWD Single sign on with Agent Workspace Support for GDPR Time Zone Assignment Troubleshooting View Campaign Statistics Voice taxes Workforce Engagement Management for Genesys Multicloud CX Solution Guide

None (178) · Journey (2)

None (6) · Administrator (3) · Agent Setup (2) · Agent Workspace (2) · Callback (2) · Designer (2) · Digital Channels (3) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (3) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (19) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (1) · Outbound (CX Contact) (66) · Reporting (10) · Solutions (3) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (12)

None (9) · Admin (3) · Administrator (39) · AuthPEGuide (2) · CABPEGuide (2) · CXContact (64) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (2) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (2) · PEGuide (1) · PulsePEGuide (2) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (2) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (177) · BO02 (1) · BO02, BO03 (2)

None (136) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)