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Article > ComingSoon : Yes or Other & Manual : Agent or AgentGuide or PDNAA or None

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Standalone:
None (2) · No (209) · Yes (164)
productshort:
Draft:PEC-WFM (36) · PEC-WFM (36) · Draft:PEC-AD (33) · PEC-AD (30) · ATC (24) · Draft:ATC (21) · Draft:Solution (14) · Draft:GAMD (11) · GAMD (10) · Solution (10) · Draft:System (9) · System (8) · Draft:PEC-GSM (8) · Draft:PEC-GPA (7) · PEC-GPA (7) · GASN (6) · Draft:GASN (6) · Draft:WID (6)
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Platform:
None (82) · Genesys Multicloud CX (3) · GenesysCloud (29) · GenesysEngage-cloud (220) · GenesysEngage-cloud, PureConnect, GenesysCloud (2) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (15) · GenesysEngage-onpremises, PureConnect, GenesysCloud (8) · PureConnect (6) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
ComingSoon: (Click arrow to add another value)
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None (169) · Administrator (26) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent (78) · Agent, Supervisor (60) · Developer (8) · Supervisor (2)
DisplayName:
Get started (7) · Getting started (6) · Agent Assist tab (4) · How to manage inbound calls (4) · An agent's experience in Genesys Multicloud CX (3) · An agent's experience in Genesys Cloud CX (3)
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TocName:
None (47) · Getting Started (8) · Genesys Cloud CX (7) · Genesys Multicloud CX (5) · Email (4) · Screen pops (4) · PureConnect (4) · Workitems (4) · Activity History (4)
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Dimension:
None (359) · ADResponse (6) · ADResponses (2) · bots (2) · Journey (2) · Outbound (2) · WebChat (2)
Product:
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Manual: (Click arrow to add another value)
Application:
None (268) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (351) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (372) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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