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Article > Role : Administrator, Agent, Supervisor or Agent, Supervisor or Staff & PEPageType : 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a or None

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Standalone:
No (65) · Yes (20)
productshort:
Draft:ContentAdmin (1) · Draft:PE-GPR (4) · Draft:PEC-AD (30) · Draft:PEC-Chat (1) · Draft:PEC-Email (1) · Draft:PEC-GS (1) · Draft:PEC-REP (1) · Draft:PEC-VM (1) · Draft:PEC-Voice (1) · Draft:PEC-WFM (2) · PE-GPR (4) · PEC-AD (30) · PEC-Chat (1) · PEC-Email (1) · PEC-GS (1) · PEC-REP (1) · PEC-VM (1) · PEC-Voice (1) · PEC-WFM (2)
Platform:
GenesysEngage-cloud (75) · GenesysEngage-onpremises (10)
ComingSoon:
No (85)
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TocName:
None (4) · Email (4)
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Dimension:
None (81) · ADResponse (2) · ADResponses (2)
Product:
Agent Workspace (60) · Chat (2) · Email (2) · Genesys Predictive Routing (8) · Genesys Softphone (2) · Internal Content Administration (1) · Reporting (2) · Voice (2) · Voicemail (2) · Workforce Management (4)
Manual:
None (20) · Admin (1) · Agent (56) · Help (8)
Application:
None (68) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Designer, Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · WEM (1) · Workforce Administration, Workforce Management (2)
UseCase:
None (77) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
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