Drilldown: Article

None (67) · No (101) · Yes (8)

DC (6) · DES (22) · Draft:DC (5) · Draft:DES (26) · Draft:PEC-AS (40) · Draft:PEC-DC (36) · Draft:PEP-DC (1) · Draft:ROU (1) · PEC-AS (11) · PEC-DC (27) · ROU (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (62) · No (113) · Yes (1)

None (144) · Administrator (30) · Adminstrator (2)

None (25) · Before you begin (6) · High availability and disaster recovery (4) · Enable a tenant for Digital Channels (4) · Provision API keys (4) · Provisioning overview (4) · Deploy Digital Channels using Docker Compose (4) · Architecture (4) · Logging (3) · Manage personally identifiable information (3)

Other values: ; (New) Task summary: contact center setup About AI Connector About Designer About Digital Channels About Digital Channels Admin Agent desktop settings overview Agent settings overview Best practices Configure a multi-channel contact center Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure Digital Channels Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy Deploy Designer Deploy Digital Channels Deploy Digital Channels in Kubernetes Deployment overview Deprecation-AllNotices Deprecation-Voice Forward Designer Hardware Sizing Calculator Designer on AKS Designer on GKE Designer on OpenShift Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer and routing options (voice) Genesys Widgets: Close the chat when an agent disconnects Get started with Agent Setup Getting started with Advanced Chat Getting Started with Designer Import agents Intelligent prompts Interaction channels Manage AI Integrations Manage API keys Manage business attributes by transaction Manage group memberships Manage SMS Keywords Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Persistent Chat across Different Domains Platform / Configuration Server and GWS settings for Designer Popular tasks Provision Digital Channels Quick links Recording options Service Client options Set up Facebook and Twitter Set up SMS Set up WhatsApp Settings and configuration overview Supported Languages Tenant Settings Test Troubleshoot External API Calls or Service Requests from Designer Upgrade, roll back, or uninstall Designer Upgrade, roll back, or uninstall Digital Channels Upgrade, rollback, or uninstall Digital Channels Use templates to configure agents Virtual Queues Work with Agent Setup

None (97) · Manage PII (3)

Other values: ; (New) Task summary: contact center setup Agent desktop settings overview Agent settings overview Best practices Configure a multi-channel contact center Configure Agent UI Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage agent skills Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy in Kubernetes Deploy using Docker Compose Designer on AKS Designer on GKE Designer on OpenShift Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer options (voice) Getting started with Advanced Chat Import agents Intelligent prompts Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Platform / Configuration Server and GWS settings for Designer Popular tasks Quick links Recording options Service client options Set up Facebook and Twitter Set up SMS Set up WhatsApp Settings and configuration overview Supported languages Upgrade, rollback, or uninstall Use templates to configure agents Virtual Queues Work with Agent Setup

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (12) · Administrator (18) · DCPEGuide (37) · Deployment (16) · Designer (10) · DESPEGuide (29) · Developer (1) · Developers (6) · ManageCC (46) · Source (1)

None (149) · Agent Setup (12) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (6) · Designer (7)

None (176)

None (151) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)