Drilldown: Article

None (1) · No (88) · Yes (20)

Draft:ContentAdmin (1) · Draft:GAA (1) · Draft:PEC-AD (1) · Draft:PEC-CAB (1) · Draft:PEC-Chat (1) · Draft:PEC-COB (4) · Draft:PEC-Email (1) · Draft:PEC-GPA (8) · Draft:PEC-REP (3) · Draft:PEC-Voice (1) · Draft:PEC-WFM (31) · Draft:Solution (2) · Draft:WID (2) · PEC-AD (1) · PEC-CAB (1) · PEC-Chat (1) · PEC-COB (4) · PEC-Email (1) · PEC-GPA (6) · PEC-REP (2) · PEC-Voice (1) · PEC-WFM (31) · Solution (2) · WID (2)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (108)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Getting Started (4)

Other values: ; About the Genesys Info Mart historical database Activity History Adding exceptions to your schedule Bidding Bidding on overtime Click-to-dial Configuration Cookies Creating trade proposals Customer Service Automation Solution Guide (Genesys Multicloud CX) Exporting data Genesys Co-browse DOM Restrictions Editor Genesys Co-browse sessions Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option How Agent Workspace works How autogranting works How bidding works How Chat works How Co-browse works How Email works How Reporting works How Voice works How Workforce Management works Integrating Genesys Predictive Engagement into Genesys Engage on-premises Lightning Experience Managing multi-site trade proposals Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Mary WEM in Engage cloud hybrid article Multi-site trading Preferences Provisioning CAPTCHA Schedules Screen Pops Supported browsers Time off Trading Using availability patterns Using common settings and controls Using shared transport Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Workforce Management Product Alerts Working with Gplus Adapter for Salesforce

Getting Started (4) · None (3)

Other values: ; About the Genesys Info Mart historical database Activity History Adding exceptions to your schedule AutoSolutions Bidding Bidding on overtime Click-to-dial Co-browse Configuration Cookies Creating trade proposals Email Exporting data Genesys Co-browse DOM Restrictions Editor Genesys Co-browse sessions Genesys Predictive Engagement in Genesys Engage on-premises Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option How Agent Workspace works How autogranting works How bidding works How Chat works How reporting works How voice works How Workforce Management works Lightning Experience Managing multi-site trade proposals Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Mary WEM in Engage cloud hybrid article Multi-site trading Preferences Provisioning CAPTCHA Schedule Screen Pops Supported browsers Time off Trading Using availability patterns Using common settings and controls Using shared transport Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Working with Gplus Adapter

None (109)

Agent Workspace (2) · Callback (2) · Chat (2) · Co-Browse (8) · Email (2) · Genesys Agent Assist (1) · Gplus Adapter for Salesforce (14) · Internal Content Administration (1) · Reporting (5) · Solutions (4) · Voice (2) · Widgets (4) · Workforce Management (62)

None (20) · Admin (1) · Administrator (2) · Agent (71) · Developer (10) · RPRT (3) · WWEAgent (2)

None (29) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Callback (2) · Designer, Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (2) · WEM (1) · Workforce Administration, Workforce Management (2) · Workforce Management (58)

None (97) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (109)