Drilldown: Article

No (65) · Yes (20)

Draft:ContentAdmin (1) · Draft:PE-GPR (4) · Draft:PEC-AD (30) · Draft:PEC-Chat (1) · Draft:PEC-Email (1) · Draft:PEC-GS (1) · Draft:PEC-REP (1) · Draft:PEC-VM (1) · Draft:PEC-Voice (1) · Draft:PEC-WFM (2) · PE-GPR (4) · PEC-AD (30) · PEC-Chat (1) · PEC-Email (1) · PEC-GS (1) · PEC-REP (1) · PEC-VM (1) · PEC-Voice (1) · PEC-WFM (2)

GenesysEngage-cloud (75) · GenesysEngage-onpremises (10)

No · None · Yes · Other

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Other values: ; Agent Assist tab Agent Workspace (v9) Channels and the Channels tab Chat Co-browse sessions Configure an account Contacts and interactions Create and update users and roles Email Facebook Chat Genesys Predictive Engagement Chat Interaction Genesys Softphone for Agents and Supervisors Getting started How Agent Workspace works How Chat works How Email works How Reporting works How Voice works How Workforce Management works Interaction history views Internal interactions Knowledge tab Managing Accessibility for Agent Workspace Mary WEM in Engage cloud hybrid article Messaging Navigating Agent Workspace Outbound campaigns Related interactions Reset a password Schedule Callback SMS Chat Standard responses Team Communicator The Contact Directory and contact management The Settings menu Twitter Chat Videos: Using Workspace Voice Calls Voicemail for agents and supervisors WhatsApp Chat Workbins Workforce Management Product Alerts Workitems

None (4) · Email (4)

Other values: ; Accessibility for Agent Workspace Agent Assist Agent Workspace (v9) Calls Channels and the Channels tab Chat Co-browse sessions Configure an account Contacts and interactions Create and update users and roles Facebook Chat Genesys Predictive Engagement Getting started How Agent Workspace works How Chat works How reporting works How voice works How Workforce Management works Interaction history views Internal interactions Knowledge tab Mary WEM in Engage cloud hybrid article Messaging Navigating Agent Workspace Outbound campaigns Related interactions Reset a password Schedule a callback SMS Chat Standard responses Team Communicator The Contact Directory and contact management The Settings menu Twitter Chat Videos: Using Workspace Voicemail for agents and supervisors WhatsApp Chat Workbins Workitems

None (81) · ADResponse (2) · ADResponses (2)

Agent Workspace (60) · Chat (2) · Email (2) · Genesys Predictive Routing (8) · Genesys Softphone (2) · Internal Content Administration (1) · Reporting (2) · Voice (2) · Voicemail (2) · Workforce Management (4)

None (20) · Admin (1) · Agent (56) · Help (8)

None (68) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Designer, Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · WEM (1) · Workforce Administration, Workforce Management (2)

None (77) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (85)