Drilldown: Article

No (120) · Yes (8)

Draft:PEC-AD (26) · Draft:WID (46) · PEC-AD (26) · WID (30)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (21) · Administrator, Agent, Supervisor (2) · Administrator, Developer (4) · Agent, Supervisor (48) · Developer (51) · Supervisor (2)

Localize widgets and services (5) · Engage (5) · Supported browsers (4) · Customize appearance (4) · App (4) · Console (3) · StatsService (3) · Toaster (3) · Overlay (3) · WindowManager (3) · CallbackService (3) · Calendar (3) · SideBar (3)

Other values: ; Agent Workspace (v9) Callback CallUs Channels and the Channels tab ChannelSelector Chat Co-browse Co-browse sessions Common Configuration Configure widgets and services Contacts and interactions Cookies Deploying Widgets Email Engage Widget Facebook Chat Genesys Predictive Engagement Chat Interaction Genesys Widgets extensions Getting started How Agent Workspace works How Widgets works Interaction history views Internal interactions Navigating Agent Workspace Offers Outbound campaigns Related interactions SMS Chat Standard responses Styling the Widgets Supervising agents Team Communicator The Contact Directory and contact management Twitter Chat Videos: Using Workspace Voice Calls WebChat WebChat Widget WebChatService WhatsApp Chat Widgets Bus API overview Workbins Workitems

Localize widgets and services (5) · App (4) · Supported browsers (4) · Engage (4) · Customize appearance (4) · Calendar (3) · CallbackService (3)

Other values: ; Agent Workspace (v9) Callback Calls CallUs Channels and the Channels tab ChannelSelector Chat Co-browse sessions Co-browse___ Common Configuration Configure widgets and services Console Console___ Contacts and interactions Cookies Deploying Widgets Email Engage Widget Engage___ Facebook Chat Genesys Predictive Engagement Genesys Widgets extensions Getting started How Agent Workspace works How Widgets works Interaction history views Internal interactions Navigating Agent Workspace Offers___ Outbound campaigns Overlay Overlay___ Related interactions SideBar SideBar___ SMS Chat Standard responses StatsService StatsService___ Styling the Widgets Supervising agents Team Communicator The Contact Directory and contact management Toaster Toaster___ Twitter Chat Videos: Using Workspace WebChat WebChat Widget WebChatService WhatsApp Chat Widgets Bus API overview WindowManager WindowManager___ Workbins Workitems

None (128)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (8) · Agent (48) · Developer (10) · Developers (1) · GCAPI (4) · GCDeveloper (7) · SDK (48) · Supervisor (2)

None (126) · Agent Workspace, Agent Setup, Designer, Outbound (2)

None (126) · CE16, CE18, CE19, CE27, CE29 (2)

None (128)