Drilldown: Article

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Article > Product : Intelligent Workload Distribution or Voice or Voice Microservices

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Standalone:
None (56) · No (66) · Yes (30)
productshort:
Draft:PEC-IWD (43) · Draft:PEC-Voice (1) · Draft:VM (43) · PEC-IWD (40) · PEC-Voice (1) · VM (24)
Platform:
None (119) · GenesysCloud (2) · GenesysEngage-cloud (29) · GenesysEngage_cloud (2)
ComingSoon:
None (79) · No (72) · Yes (1)
Role:
None (133) · Administrator (14) · Administrator, Agent, Supervisor (2) · Administrator, Developer (3)
DisplayName:
None (17) · Architecture (9) · Before you begin (8) · High availability and disaster recovery (6) · Configure IWD (4) · Set up IWD (3) · Event attributes (3)
Other values:
TocName:
None (91) · Agent Assist (1) · Configure IWD (2) · Configure the Voicemail Service (2) · Consul requirements for Voice services (2) · Feature support (1) · Frequently Asked Questions (2) · How IWD works (2) · How voice works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Provision the Voicemail Service (2) · Provision trunk and softswitch (1) · Redis requirements for Voice services (1) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (3) · Test IWD provisioning (2) · Topics (2) · Upgrade, rollback, or uninstall (6) · Upgrade, rollback, or uninstall the Voicemail Service (2) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)
Dimension:
None (146) · Journey (6)
Product: (Click arrow to add another value)
Manual:
None (5) · Administrator (39) · IWDDMPEGuide (20) · IWDPEGuide (22) · VM (1) · VMEventsandModels (22) · VMPEGuide (43)
Application:
None (146) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup, Designer (2) · intelligent Workload Distribution (2)
UseCase:
None (145) · BO02 (3) · BO02, BO03 (2) · CE01, CE02, CE03 (2)
PEPageType:
None (120) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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