Base unit of content for Genesys Softphone -

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Component RN Definition[edit source]

Component Genesys Softphone
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Support for Apple M1 Silicon.
Boilerplate(s) Used
Release Date 2021-10-08
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = SOFTPHONE AND component = "Genesys Client" AND ((fixVersion in versionMatches("9.0.017.*") AND labels = RN_Softphone) OR ("Found In Version" in versionMatches("9.0.017.*") AND labels = RN_Softphone_Limitation ))
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
SOFTPHONE-1054 New Genesys Softphone running in Connector mode now allows the end-user to access the technical runtime ...
SOFTPHONE-1019 New Genesys Softphone now natively supports the Apple M1 Silicon.
SOFTPHONE-1122 Resolved Issue In an environment that is controlled by Connector API v2, Genesys Softphone now sends an HTTP Respon...
SOFTPHONE-1116 Resolved Issue Genesys Softphone now correctly initializes the audio layer when a non-supported microphone device (...
SOFTPHONE-1130 Known Issue On macOS Big Sur running on Apple M1 Silicon, the Genesys Softphone icon does not appear in the Laun...
Retrieved from " (2023-11-28 23:43:06)"
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