Base unit of content for Recording, QM and Interaction Analytics - 8.5.512.34
From Genesys Documentation
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.34 (Change release number) |
| Release Type | |
| Highlight | Includes support for SMS interaction and resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2022-10-09 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (PRSM-28856) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| PRSM-28856 | New | SpeechMiner now supports processing of SMS interactions. You can now filter, evaluate, and create a ... | Specifying search criteria Note: Contact your Genesys account representative to enable this feature. |
| PRSM-28836 | New | Interaction metadata that are marked as key metadata items now appear on top of the form in an evalu... | |
| PRSM-28851 | New | Users with the Context Menu Export permission are now able to download screen recordings by us... | |
| WFOAZURE-2113 | Resolved Issue | A search performed with more than one term in the search filter now returns the required interaction... | |
| WFOAZURE-1971 | Resolved Issue | If a topic has terms with a single word, then the single word term is now recognized only as a compl... | |
| WFOAZURE-1903 | Resolved Issue | When a digital interaction has only an open HTML tag and the text content type is not set to HTML, t... | |
| PRSM-28895 | Resolved Issue | The metadata fields for the Metadata Frequency report now appear in alphabetical order. | |
| PRSM-28844 | Resolved Issue | SpeechMiner now displays the system recorded or automated or IVR segments of an interaction with a n... | |
| PRSM-28818 | Resolved Issue | Free Form answer can now handle up to 4000 characters. Previously, Free Form supported only up to 20... | |
| PRSM-28644 | Resolved Issue | If an interaction is sent with multiple segments tagged to different programs, the whole interaction... | |
| WFOAZURE-2035 | Resolved Issue | The Usage Tracking report execution is now optimized to improve its performance. | |
| WFOAZURE-2193 | Known Issue | If your Free form answer has 4000 characters, the last character in the Free form answer... | |
| WFOAZURE-2195 | Known Issue | When an evaluation is exported to PDF, Free form answer is displayed after a blank page and th... | |
| WFOAZURE-2483 | Known Issue | Users with the Export Screen Recording permission are incorrectly able to right-click the cont... |
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