Drilldown: SMART Benefits

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SMART Benefits > CanonicalBenefitID : Improved Agent Competency or Improved Employee Productivity or Reduced Interaction Transfers or Reduced Volume of Interactions or None

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CanonicalBenefitID: (Click arrow to add another value)
UCBenefitID:
None (21) · Improved Agent Adherence (1) · Improved Agent Competency (12) · Improved Containment Rate (12) · Improved Conversion Rates (9) · Improved Customer Experience (65) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (3) · Improved Employee Productivity (5) · Improved Employee Satisfaction (11) · Improved Employee Utilization (40) · Improved First Contact Resolution (43) · Improved Insights and Visibility (5) · Improved Net Promoter Score (1) · Increased Contact Rate (3) · Increased Response Rates (3) · Increased Revenue (32) · Reduced Administration Costs (34) · Reduced Customer Churn (4) · Reduced Deployment Costs (6) · Reduced Employee Attrition (12) · Reduced Handle Time (41) · Reduced Interaction Abandonment (11) · Reduced Interaction Transfers (5) · Reduced IT Operational Costs (10) · Reduced Overtime Costs (4) · Reduced Penalties and Fines (14) · Reduced Transfers (8) · Reduced Volume of Interactions (9)

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