Drilldown: Article

None (3) · No (108) · Yes (3)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (11) · No (103)

None (74) · Administrator (34) · Administrator, Agent, Developer (1) · Administrator, Reviewer (1) · Staff (4)

What you can monitor (2) · Deploy Data Loader (2) · How Does GPR Score Agents? (2) · Routing Scenarios Using GPR (2) · The Settings menu (2) · Create and update users and roles (2) · Monitor predictor feature coverage (2) · View KPI outcome (2) · View model accuracy (2)

Other values: ; A/B model performance testing Advanced Input - Preprocessing Agent Variance report Apply Phone Number Filters Apply Treatments Architecture and security Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules Create and Manage User-defined Field Labels Create and train predictors and models Create and update predictors CX Contact Analytics CX Contact Basics CX Contact Channels Data Loader monitoring and logging Define the Calling Window (Time Constraints) Delivery and Retry Options Deploy the URS Strategy Subroutines Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Feature Analysis report Filters Genesys Predictive Routing REST API Getting Started with CX Contact How GPR reports data for billing How Outbound works How Predictive Routing works How to configure score expressions Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Job Record Dashboard Lists Manage Consent Lists Manage Suppression Lists Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Quick Start Reset a password Reset your password Role-based Access Controls Schedules SCXML-based Treatments Search for and Manage Contacts Set up data for import Settings Sizing worksheet SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Time Zone Assignment Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data User Actions Dashboard View Agent Details View Campaign Statistics View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data

What you can monitor (2) · Deploy Data Loader (2) · How Does GPR Score Agents? (2) · Routing Scenarios Using GPR (2) · The Settings menu (2) · Create and update users and roles (2) · Monitor predictor feature coverage (2) · View KPI outcome (2) · View model accuracy (2)

Other values: ; A/B model performance testing Advanced Input - Preprocessing Agent Variance report Apply Phone Number Filters Apply Treatments Architecture and security Assign Weights to Contact Lists Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules Create and Manage User-defined Field Labels Create and train predictors and models Create and update predictors CX Contact Analytics CX Contact Basics CX Contact Channels Data Loader monitoring and logging Define the Calling Window (Time Constraints) Delivery and Retry Options Deploy the URS Strategy Subroutines Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Feature Analysis report Filters Genesys Predictive Routing API Getting Started How GPR reports data for billing How Predictive Routing works How to configure score expressions Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Job Record Dashboard Lists Manage Consent Lists Manage Suppression Lists Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Quick Start Reset a password Reset your password Role-based Access Controls Schedules SCXML-based Treatments Search for and Manage Contacts Set up data for import Settings Sizing worksheet SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Time Zone Assignment Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data User Actions Dashboard View Agent Details View Campaign Statistics View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data

None (108) · GPR Data Upload (1) · GPRAnalysis (2) · GPRDataUpload (3)

None (2) · Genesys Predictive Routing (54) · Outbound (CX Contact) (59)

None (3) · CXContact (57) · Deployment (16) · Developers (1) · Help (37)

None (80) · CX Contact (33) · GPR Core Platform (1)

None (113) · CE01 (1)

None (114)