Drilldown: Article

None (100) · No (86) · Yes (3)

DC (7) · Draft:BDS (57) · Draft:DC (5) · Draft:PEC-DC (30) · Draft:PEC-IWD (34) · Draft:PEP-DC (1) · PEC-DC (23) · PEC-IWD (32)

None (156) · GenesysCloud (2) · GenesysEngage-cloud (22) · PureEngage (9)

None (103) · No (85) · Yes (1)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (22) · Before you begin (8) · Architecture (7) · High availability and disaster recovery (6) · Configure IWD (4) · Enable a tenant for Digital Channels (4) · Provisioning overview (4) · Provision API keys (4) · Deploy Digital Channels using Docker Compose (4)

Other values: ; About AI Connector About Digital Channels About Digital Channels Admin About IWD About IWD Data Mart Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice ASR ports ASR/TTS Billing Data Server User's Guide Business unit billing breakout Callback seats Cloud Contact Center Supervisor Seat Configuration: the Control utility Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Digital Channels Configure IWD Data Mart Deploy Deploy Digital Channels Deploy Digital Channels in Kubernetes Deploy IWD Deploy IWDDM Deployment overview Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Enabled / concurrent seats detailed report FAQs Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Genesys Widgets: Close the chat when an agent disconnects GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How BDS works How IWD works Intelligent Workload Distribution (IWD) IVR Learn about Digital Channels Logging Manage AI Integrations Manage API keys Manage SMS Keywords Metric statistics Metrics Monitor work items and emails Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Persistent Chat across Different Domains Prepare for Office 365 integration Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email SIP voicemail Subscription design Task routing Tenant Settings Third-party work items TTS ports Upgrade, roll back, or uninstall Digital Channels Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, rollback, or uninstall Digital Channels Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice 1 bundle Voice 2 bundle Voicemail WFO What's New in the Billing Data Server User's Guide Workforce Optimization Workspace

None (95) · Upgrade, rollback, or uninstall (6) · Intelligent Workload Distribution (3) · Search, display, manage, and update work items (2) · Prepare for Office 365 integration (2) · Frequently Asked Questions (2) · Monitor work items and emails (2) · Use Workload Manager (2) · View Summary (2) · Deploy using Docker Compose (2) · Deploy in Kubernetes (2) · Configure IWD (2) · Configure Agent UI (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · WFO (2) · Roles and privileges for Workload Manager users (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Billing Data Server User's Guide Business unit billing breakout Callback seats Cloud Contact Center Supervisor Seat Configuration: the Control utility Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Enabled / concurrent seats detailed report Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How BDS works IVR Measurements Metric statistics Metrics Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Set up Email SIP voicemail Subscription design Task routing Third-party work items TTS ports View and set IWD global options Voice 1 Voice 2 Voicemail What's New in the Billing Data Server User's Guide Workspace

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Administrator (37) · DCPEGuide (36) · Deployment (13) · Developers (6) · IWDDMPEGuide (18) · IWDPEGuide (20) · User (57)

None (189)

None (189)

None (162) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (8) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)