Draft: BDS/Current/User
From Genesys Documentation
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Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
Article | Description |
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Article | Description |
Active Call Recording / Screen Recording / Quality Management | This page provides information about how the Active Call Recording, Screen Recording, and Quality Management metrics are defined and calculated, and describes the key values used to designate these metrics in the billing files. Active Call Recording, Screen Recording, and Quality Management are usage metrics. |
Add-on components in Genesys Choice | Learn about the add-on components available as part of Genesys Choice. |
ASR ports | This page provides information about how the ASR Ports metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
ASR/TTS | TBD |
Billing Data Server User's Guide | TBD |
Business unit billing breakout | TBD |
Callback seats | This page provides information about how the Callback metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. The Callback metric is a usage metric. |
Cloud Contact Center Supervisor Seat | This page provides information about how the Cloud Contact Center Supervisor Seat metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. Cloud Contact Center Supervisor Seat is a usage metric. |
Configuration: the Control utility | TBD |
Designer-based Chatbot interactions | This page provides information about how the Designer-based Chatbot interactions metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Designer-based Voicebot interactions | This page provides information about how the Designer-based Voicebot interactions metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Designer-based Voicebot minutes | This page provides information about how the Designer-based Voicebot minutes metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Digital 1 bundle | Describes the Digital 1 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics. |
Digital 2 bundle | Describes the Digital 2 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics. |
Enabled / concurrent seats detailed report | TBD |
Genesys Chat | This page provides information about how the Genesys Chat metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys Chat Seats for NEXUS | This page provides information about how the Genesys Chat Seats for NEXUS metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. Genesys Chat Seats for NEXUS is a usage metric. |
Genesys Choice measurements | Understand how your contact center usage is measured using Genesys Choice with illustrations. |
Genesys Choice overview | Provides an overview of Genesys Choice. |
Genesys CIM Premise Places | This page provides information about how the Genesys CIM Premise Places metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. The Genesys CIM Premise Places metric is a billable metric. |
Genesys CIM Premise Users | This page provides information about how the Genesys CIM Premise Users metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. The Genesys CIM Premise Users metric is a billable metric. |
Genesys Co-browse | This page provides information about how the Genesys Co-browse metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys Customer Interaction Management Platform | Metric discontinued — This metric is no longer available beginning with release 9.0.000.40. This page provides information about how the Genesys Customer Interaction Management Platform metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys E-mail | This page provides information about how the Genesys E-mail metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys Facebook Seats for NEXUS | Beginning with release 9.0.000.33, the Genesys Facebook Public Seats for NEXUS and Genesys Facebook Direct Messaging Seats for NEXUS metrics are combined into a single metric, Genesys Facebook Seats for NEXUS. This page provides information about how the Genesys Facebook Seats for NEXUS metric is defined and calculated, and describes the key values used to designate this metric in the billing files. Genesys Facebook Seats for NEXUS is a usage metric. |
Genesys Inbound Voice | This page provides information about how the Genesys Inbound Voice metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys SIP Interaction | This page provides information about how the Genesys SIP Interaction metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. The Genesys SIP Interaction metric is a billable metric. |
Genesys SMS | This page provides information about how the Genesys SMS metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys Social Media Engagement | This page provides information about how the Genesys Social Media Engagement metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys Task Routing | This page provides information about how the Genesys Task Routing metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Genesys Twitter Seats for NEXUS | Beginning with release 9.0.000.33, the Genesys Twitter Public Seats for NEXUS and Genesys Twitter Direct Messaging Seats for NEXUS metrics are combined into a single metric, Genesys Twitter Seats for NEXUS. This page provides information about how the Genesys Twitter Seats for NEXUS metric is defined and calculated, and describes the key values used to designate this metric in the billing files. Genesys Twitter Seats for NEXUS is a usage metric. |
Genesys Voice | This page provides information about how the Genesys Voice metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. Genesys Voice is a usage metric. |
GIM-based voicemail | BDS supports tracking of SIP voicemail usage based on data supplied by Genesys Info Mart through the metric voicemail_boxes_gim. This page provides information about how the metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
GVP ASR minutes / GVP TTS minutes | This page provides information about how the GVP ASR minutes and GVP TTS minutes metric are defined and calculated, and describes the key values used to designate these metrics in the billing files. GVP ASR minutes and GVP TTS minutes are usage metrics. |
GVP Minutes | This page provides information about how the GVP Minutes metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. GVP Minutes is a usage metric. |
GVP ports | This page provides information about how the GVP Ports metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
How BDS works | TBD |
Intelligent Workload Distribution (IWD) | TBD |
IVR | TBD |
Metric statistics | TBD |
Metrics | TBD |
Outbound Campaign Transactions | TBD |
Outbound Contact | This page provides information about how the Outbound Contact metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Outbound Voice with CX Contact Interaction | This page provides information about how the Outbound Voice with CX Contact Interaction metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. Outbound Voice with CX Contact Interaction is a usage metric. |
SIP voicemail | This page provides information about how the SIP voicemail metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Subscription design | TBD |
Task routing | TBD |
Third-party work items | This page provides information about how the Third-party work items metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. This metric is designed to measure concurrent/enabled iWD seats, where applicable. |
TTS ports | This page provides information about how the TTS Ports metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. |
Voice 1 bundle | Describes the Voice 1 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics. |
Voice 2 bundle | Describes the Voice 2 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics. |
Voicemail | TBD |
WFO | TBD |
What's New in the Billing Data Server User's Guide | This page lists major changes in the document in each release. |
Workforce Optimization | TBD |
Workspace | This page provides information about how the Workspace metric is defined and calculated, and describes the key values used to designate these metrics in the billing files. Workspace is a usage metric. |