Drilldown: Article

None (14) · No (46) · Yes (87)

Draft:PEC-REP (30) · PEC-REP (23) · ATC (9) · Draft:ATC (9) · Draft:PEC-WFM (5) · Draft:WID (4) · Draft:Solution (4) · Solution (4) · PEC-WFM (4) · Draft:PEC-OU (3) · Draft:PEC-GSM (3) · WID (2) · Draft:PEC-GS (2) · PEC-GS (2) · Draft:PEC-Dev (2) · PEC-OU (2)

Other values: ; &single Draft:ContentAdmin Draft:GAA Draft:GAWFM Draft:PE-GPR Draft:PEC-AD Draft:PEC-AS Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Email Draft:PEC-GPA Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-ROU Draft:PEC-SF Draft:PEC-VM Draft:PEC-Voice PE-GPR PEC-AD PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-GPA PEC-IVR PEC-IWD PEC-REC PEC-ROU PEC-VM PEC-Voice UseCases User:Jumunn

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (20) · No (127)

None (48) · Administrator (17) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (14) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Administrator, Supervisor (4) · Agent, Supervisor (4) · Developer (6) · Supervisor (38)

Queue statistics (3) · eServices statistics (3) · Agent Statistics (3) · Campaign Statistics (3) · Template function library (3)

Other values: ; 3rd Party and Open Source Software Used Action map performance Add a Widget Customer Service Automation Solution Guide (Genesys Multicloud CX) Dashboard and Wallboard Examples Deploying Widgets Developer Sandbox Display External Content Engage Widget FAQs for agents Genesys Base Cases for Genesys Multicloud CX Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX APIs Genesys Multicloud CX Platform Availability FAQs Genesys Predictive Engagement Administrator FAQs Genesys Predictive Engagement Glossary Genesys Predictive Engagement overview Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Getting Started with CX Contact How Agent Setup works How Agent Workspace works How Callback works How can I use templates to simplify widget creation? How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How do I use formulas to customize reports? How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How to create a chatbot How Voice works How Widgets works How Workforce Management works Import/Export Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integrating Gplus Adapter in Lightning Integration with Genesys Widgets Manage Report Templates Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Popular Reports Prepare widgets for Genesys Predictive Engagement Prerequisites for Genesys Engage on-premisess Deployments Prerequisites for Genesys Multicloud CX Deployments Provisioning Genesys Multicloud CX Hybrid Integrations Pulse Manage Agents Real-time Reporting with Genesys Pulse Report Formulas Required Genesys Cloud CX domains Standard Report Templates Statistic Properties test2 TestStandalone Using Predictive Engagement in Genesys Multicloud CX Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Which version am I using? Widget Errors Widget Management Widget Types Workforce Management Product Alerts Working with Dashboards and Wallboards

None (23) · Campaign Statistics (3) · Queue statistics (3) · Template function library (3) · eServices statistics (3) · Agent Statistics (3)

Other values: ; Action map performance Add a Widget AutoSolutions Callback Co-browse createchatbot Dashboard and Wallboard Examples Dashboards and Wallboards Deploying Widgets Display External Content Email Engage Widget Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX Prerequisites Genesys Predictive Engagement in Genesys Engage on-premises Genesys Predictive Engagement overview Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Skills Management API Guide Getting Started Gplus Adapter SF How Agent Workspace works How can I use templates to simplify widget creation? How Chat works How Digital Channels works How do I use formulas to customize reports? How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works Import/Export Integrating Gplus Adapter in Lightning Integration with Genesys Widgets Manage Report Templates Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Popular Reports Prepare widgets for Genesys Predictive Engagement Prerquisites Provisioning Real-time Reporting with Genesys Pulse Report Formulas Required Genesys Cloud CX domains Standard Report Templates Statistic Properties test2 Third party Using Predictive Engagement in Genesys Multicloud CX Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Widget Errors Widget Management Widget Types

None (130) · bots (2) · OSHelp (1) · RealTime (14)

None (2) · Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (1) · Genesys Predictive Engagement (18) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (1) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · NOPRODUCT (2) · Outbound (CX Contact) (5) · Reporting (53) · Routing and Designer (2) · Solutions (8) · Success Factors for Genesys Multicloud CX (1) · Voice (2) · Voicemail (2) · Widgets (6) · Workforce Management (9)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (64) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting (42) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (123) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)

None (147)