Drilldown: Article

None (8) · No (283) · Yes (6)

Draft:ContentAdmin (1) · Draft:DES (1) · Draft:GAA (1) · Draft:PE-GPR (1) · Draft:PEC-AD (1) · Draft:PEC-CAB (1) · Draft:PEC-COB (2) · Draft:PEC-REP (23) · Draft:PEC-WFM (88) · Draft:WID (28) · PE-GPR (1) · PEC-AD (1) · PEC-CAB (1) · PEC-COB (2) · PEC-REP (23) · PEC-WFM (87) · WID (35)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (16) · No (281)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Performance Alerts View (4) · Performance (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · What-If Window (4) · Localize widgets and services (4) · Calendar (4) · Genesys Widgets extensions (3) · Toaster (3) · Common (3) · Overlay (3) · Console (3) · Engage (3) · Widgets Bus API overview (3) · WindowManager (3)

Other values: ; Acrolinx test Activities Add a Widget Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adherence Adherence Views Agent Contracts and Rotating Patterns Agent statistics Agents Agents Time Off App Associating Agents with Rotating Patterns Availability Patterns Building staffing for multiple activities Business Units Call Browser report filters Callback CallbackService CallUs Campaign statistics ChannelSelector Colors Configuration Configure widgets and services Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Cookies Creating Activity Sets and Groups Customize appearance Dashboard report filters Day Off and Weekend Rules Default forecasting objectives Deploying Widgets Digital Channels in Designer Display External Content Engage Widget eServices statistics Exception Types Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Widgets deployment guide Graph View Options Historical Data How Widgets works Import Import/Export Manage Report Templates Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Multi-Site Activities New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Operational report filters Organization Overlays Performance Options Dialog Box Policies Popular Reports Publishing and Extracting Forecasts Pulse Manage Agents Queue statistics Real-time Reporting with Genesys Pulse Registering for access to statistics Report Formulas Required Staffing Wizard Review Requests and Messages Dialogs Rich Media Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule State Groups Shared Transport Shift synchronization Shifts SideBar Sites Staffing Budgeting Information Staffing Build Wizard Staffing Build Wizard for Multiple Activities Staffing Split Wizard Standard Report Templates Statistic Properties Statistics StatsService Supervising agents Swap Agent Schedules Wizard Task and Shift Sequences Template Function Library The Settings menu Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Users VAR report filters Volumes Build Wizard Volumes Split Wizard WebChat WebChat Widget WebChatService Widget Types Workforce Management API Reference Working with Dashboards and Wallboards

Calendar (4) · What-If Window (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · Performance (4) · Localize widgets and services (4) · None (3) · Widgets Bus API overview (3) · Toaster (3) · Overlay (3) · Genesys Widgets extensions (3) · Engage (3) · Console (3) · Common (3) · WindowManager (3)

Other values: ; Activities Add a Widget Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adherence Adherence Views Agent Contracts and Rotating Patterns Agent statistics Agents Agents Time Off API Reference App Associating Agents with Rotating Patterns Availability Patterns Building staffing for multiple activities Business Units Call Browser report filters Callback CallbackService CallUs Campaign statistics ChannelSelector Colors Configuration Configure widgets and services Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Cookies Creating Activity Sets and Groups Customize appearance Dashboard report filters Dashboards and Wallboards Day Off and Weekend Rules Default forecasting objectives Deploying Widgets Digital Channels Display External Content Engage Widget eServices statistics Exception Types Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Pulse Accessibility Genesys Pulse User Preferences Genesys Widgets deployment guide Graph View Options Historical Data How Widgets works Import Import/Export Manage Report Templates Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Multi-Site Activities New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Operational report filters Organization Overlays Overlays overlays Performance Options Dialog Box Policies Popular Reports Publish/Extract Forecasts Queue statistics Real-time Reporting with Genesys Pulse Registering for access to statistics Report Formulas Required Staffing Wizard Review Requests and Messages Dialogs Rich Media Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule State Groups Shared Transport Shift synchronization Shifts SideBar Sites Staffing Budgeting Information Staffing Build Wizard Staffing Build Wizard (Multiple Activities) Staffing Split Wizard Standard Report Templates Statistic Properties Statistics StatsService Supervising agents Swap Agent Schedules Wizard Task and Shift Sequences Template Function Library The Settings menu Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Users VAR report filters Volumes Build Wizard Volumes Split Wizard WebChat WebChat Widget WebChatService Widget Types

None (285) · RealTime (12)

None (2) · Agent Workspace (2) · Callback (2) · Co-Browse (4) · Designer (1) · Genesys Agent Assist (1) · Genesys Predictive Routing (2) · Internal Content Administration (1) · Reporting (46) · Widgets (63) · Workforce Management (173)

None (6) · Admin (1) · Administrator (2) · Developer (15) · Developers (2) · GCAPI (8) · GCDeveloper (3) · GVP (8) · Help (2) · RT (38) · SDK (36) · Supervisor (162) · SupervisorHelp (13) · Test (1)

None (72) · Callback (2) · Designer (1) · IVR Administration (8) · Pulse Reporting (38) · Workforce Management (176)

None (297)

None (297)