Release Notes
Release Notes
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
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Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Review solutions, best practices, and business scenarios
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
- Predictive Engagement tracking snippet
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- Event tracking with tag managers
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Shape a customer's journey
Integrate with third-party products
Integrate with third-party products
Developer resources
Developer resources
Agent resources
Agent resources