Click on any of the following to see the documentation for that version:
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Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for
Predictive Engagement.
Release Notes
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Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
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Understand the purpose of and how you can begin using it in your organization.
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Understand the purpose of and how you can begin using it in your organization.
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Understand the purpose of and how you can begin using it in your organization.
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Error creating thumbnail: Unable to save thumbnail to destination
Error creating thumbnail: Unable to save thumbnail to destination
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
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Review solutions, best practices, and business scenarios
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Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
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Track your customers based on their characteristics and behaviors.
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Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
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Track your customers based on their characteristics and behaviors.
Error creating thumbnail: Unable to save thumbnail to destination
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Error creating thumbnail: Unable to save thumbnail to destination
Track your customers based on their characteristics and behaviors.
Error creating thumbnail: Unable to save thumbnail to destination
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
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Shape a customer's journey
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Integrate with third-party products
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Integrate with third-party products
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See reports and analytics
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Error creating thumbnail: Unable to save thumbnail to destination
Error creating thumbnail: Unable to save thumbnail to destination
Error creating thumbnail: Unable to save thumbnail to destination
Error creating thumbnail: Unable to save thumbnail to destination
