Genesys Predictive Engagement

Click on any of the following to see the documentation for that version:

Current

Release Notes

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Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Shape a customer's journey

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

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Videos

Review solutions, best practices, and business scenarios

Google Tag Manager

Track journey data

Create actions and action maps

Integrate with third-party products

Salesforce lead creation and campaign attribution

See reports and analytics

Developer resources

Agent resources

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Get started

Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources