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|Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} | |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}} | ||
| − | *{{Link- | + | *{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|display text=Agents}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|display text=Agents}} | ||
*{{Link-Standalone|topic=ATC/Glossary|display text=Glossary}} | *{{Link-Standalone|topic=ATC/Glossary|display text=Glossary}} | ||
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}} | ||
*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises] | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises] | ||
| − | *{{Link- | + | *{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}} | ||
|Columns=Yes | |Columns=Yes | ||
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|Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} | |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} | ||
*{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | ||
| − | *{{Link- | + | *{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
|Columns=Yes | |Columns=Yes | ||
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|Title=Track journey data | |Title=Track journey data | ||
|Description=Track your customers based on their characteristics and behaviors. | |Description=Track your customers based on their characteristics and behaviors. | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
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|Title=Track journey data | |Title=Track journey data | ||
|Description=Track your customers based on their characteristics and behaviors. | |Description=Track your customers based on their characteristics and behaviors. | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
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|Title=Track journey data | |Title=Track journey data | ||
|Description=Track your customers based on their characteristics and behaviors. | |Description=Track your customers based on their characteristics and behaviors. | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
Revision as of 12:07, May 4, 2021
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Comments or questions about this documentation? Contact us for support!