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|previewers=DannaShirley,Ejoyce
 
|previewers=DannaShirley,Ejoyce
 
|definition=Genesys Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Genesys Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Genesys Altocloud as a cloud service in a hybrid-based architecture.
 
|definition=Genesys Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Genesys Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Genesys Altocloud as a cloud service in a hybrid-based architecture.
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|Platforms=PureEngage, PureConnect
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|Platforms=PureEngage, PureConnect, PureCloud
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
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* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
 
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
 
|Columns=No
 
|Columns=No
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}}{{MintyDocsProductLandingSections
 
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|Platform=PureConnect
 
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|Type=Release Notes
 
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|Links=* [https://help.genesys.com/cic/mergedProjects/wh_rn/desktop/altocloud_integration.htm PureConnect Release Notes]
 
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|Columns=No
 
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}}{{MintyDocsProductLandingSections
 
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|Platform=PureEngage
 
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|Type=Release Notes
 
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|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}}
 
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}}
 
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Journey SDK}}
 
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}}
 
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* {{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}}
 
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|Columns=Yes
 
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
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|Type=Install and Config
 
|Type=Install and Config
 
|Title=Administrator Resources
 
|Title=Administrator Resources
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|Links=* <meta charset="utf-8"><span></span><meta charset="utf-8"><span></span>{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Live Now}}
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|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Live Now}}
 
* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments|display text=Segments}}
 
* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments|display text=Segments}}
 
* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcomes|display text=Outcomes}}
 
* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcomes|display text=Outcomes}}
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|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent Resources
 
|Title=Agent Resources
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|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=AltocloudTab|display text=Agent experience in PureEngage}}
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|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=About|display text=Agent's Guide}}
 
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|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent Resources
 
|Title=Agent Resources
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|Links=* {{#mintydocs_link:topic=PureConnect|manual=AgentGuide|version=Current|link text=Agent experience in PureConnect}}
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|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=About|display text=Agent's Guide}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Links=* [[ATC/Regions|Configure regions]]
 
|Links=* [[ATC/Regions|Configure regions]]
 
* [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 
* [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
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|Columns=No
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}}{{MintyDocsProductLandingSections
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|Platform=PureEngage
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|Type=Additional Resources
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|Title=Hybrid and Premises-based environments
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|Links=* {{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}}
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* {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
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* {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
 
|Columns=No
 
|Columns=No
 
}}
 
}}
 
}}
 
}}

Revision as of 18:46, April 16, 2019

Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Release Notes


ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

AdditionalResources.png

Videos

AdditionalResources.png

Videos




GetStarted.png

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

GetStarted.png

Review solutions, best practices, and business scenarios



GetStarted.png

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .


InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.

InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.

InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.


InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Book.png

Shape a customer's journey

InstallConfig.png

Integrate with third-party products

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

AgentLanding.png

Agent resources

AgentLanding.png

Agent resources

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