Difference between revisions of "ATC"

Revision as of 15:24, November 17, 2020

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Current

Release Notes

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Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Shape a customer's journey

Integrate with third-party products

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Developer resources

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Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

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Google Tag Manager

Track journey data

Create actions and action maps

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Salesforce lead creation and campaign attribution

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Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Get started

Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

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 |contentarea=Shared
 |landingpage=No
-|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
+|definition=Genesys Predictive Engagement (formerly known as Predictive Engagement) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
 |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises
 |ComingSoon=No