From Genesys Documentation
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|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}} | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}} | ||
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}} | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}} | ||
| − | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage | + | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}} |
*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}} | *{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}} | ||
*{{Link-AnywhereElse|product=CDDS|standalone|display text=Export and download contact center data}} | *{{Link-AnywhereElse|product=CDDS|standalone|display text=Export and download contact center data}} | ||
| Line 43: | Line 43: | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Route interactions to agents | |Title=Route interactions to agents | ||
| − | |Links=*{{Link-Standalone|topic=PEC-ROU/HIW}} | + | |Links=*{{Link-Standalone|topic=PEC-ROU/HIW|display text=How routing works in Designer}} |
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Use machine learning to route interactions}} | *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Use machine learning to route interactions}} | ||
*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Route workitems to agents}} | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Route workitems to agents}} | ||
Revision as of 23:26, September 25, 2020
Click on any of the following to see the documentation for that version:
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
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