From Genesys Documentation
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|Call Browser report filters||Call Browser reports offer you a list of calls (either in-progress or completed) and data from their Call Detail Records.|
|Dashboard report filters||Dashboard reports help you monitor calls (either in-progress or completed) from the perspective of IVR Profiles or GVP components.|
|Operational report filters||Operational reports show you statistics about the rate of call arrivals, call durations, and peak call volume—by IVR Profile or GVP component.|
|VAR report filters||Voice Application Reporting (VAR) helps you measure the efficiency of your contact center.|