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|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
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|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes].
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|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Altocloud.|}}
  
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====Genesys Engage cloud====
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====Genesys Engage Cloud====
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See also the following links and search for '''Altocloud''':
 
  
 
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
 
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
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====Genesys Engage Premises====
 
====Genesys Engage Premises====
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See also the following links and search for '''Altocloud''':
 
  
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
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See also:
 
  
 
*{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}
 
*{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Agents}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Agents}}
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*[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites]
 
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*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
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*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 
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*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 
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*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
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*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
 
|Columns=Yes
 
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Get started
 
|Title=Get started
 
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
 
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
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|Links=====All Genesys Engage integrations====
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|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
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*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}}
 
*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises]
 
*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises]
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}}
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*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
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*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 
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*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
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*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
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*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
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====Genesys Engage cloud====
 
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*{{#mintydocs_link:topic=ATC/GenesysEngage-cloudPrereqs|standalone|link text=Prerequisites}}
 
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====Hybrid and Premises====
 
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*{{#mintydocs_link:topic=ATC/GenesysEngagePrereqs|standalone|link text=Prerequisites}}
 
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*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
 
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*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
 
 
|Columns=Yes
 
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}}{{MintyDocsProductLandingSections
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
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*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
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*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites]
 
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*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 
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*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 
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*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
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*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
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|Platform=GenesysCloud
 
|Type=Additional Resources
 
|Type=Additional Resources
 
|Title=Videos
 
|Title=Videos
 
|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud]
 
|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud]
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Deploy the tracking snippet with GTM}}
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*{{Link-Standalone|topic=ATC/AdminVideos}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Content offers}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Scenario:_Spa_booking_integration|anchor=VideoWebhooks|display text=Webhooks}}
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|Platform=GenesysEngage-cloud, PureConnect
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=6_Secs|anchor=VideoEventTags6SecsSegments|display text=Segment customers with an event tag (6 secs)}}
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|Type=Additional Resources
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segment_examples|anchor=SegmentSearch|display text=Segment customers based on search queries}}
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|Title=Videos
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows|anchor=PrepIntDataActions|display text=Salesforce lead creation and campaign attribution: integration and data actions}}
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|Description=<br />
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows|anchor=AFSFExampleWorkflow|display text=Salesforce lead creation and campaign attribution: example workflow}}
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|Links=*{{Link-Standalone|topic=ATC/AdminVideos}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows|anchor=SFAFActionMap|display text=Salesforce lead creation and campaign attribution: action map}}
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|Columns=No
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}}{{MintyDocsProductLandingSections
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<br />
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|Platform=GenesysCloud
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|Type=Get Started
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|Title=Review solutions, best practices, and business scenarios
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|Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
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|Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
|Columns=Yes
 
|Columns=Yes
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}}{{MintyDocsProductLandingSections
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|Platform=GenesysEngage-cloud, PureConnect
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|Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
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|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=GenesysCloud
 
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Conversation_sessions}}  
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Conversation_sessions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Custom_sessions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Custom_sessions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Session_library}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Session_library}}
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|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 
|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 
|Type=Install and Config
 
|Type=Install and Config
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|Title=Third-party integrations
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|Title=Integrate with third-party products
 
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}}
 
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}}
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|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 
|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 
|Type=Supervisor Features
 
|Type=Supervisor Features
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|Title=See results
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|Title=See reports and analytics
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 
*[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details]
 
*[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details]
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}}{{MintyDocsProductLandingSections
 
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|Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
 
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}}
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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
 
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}}

Revision as of 17:25, August 10, 2020

Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios



InstallConfig.png

Track journey data

InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios


InstallConfig.png

Track journey data


InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

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