From Genesys Documentation
m (Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud") |
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|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | ||
| − | | | + | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysCloud|display text=Administrators}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic= | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Agents}} |
*[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites] | *[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites] | ||
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
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*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | *{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}} |
| − | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/ | + | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises] |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic= | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}} |
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}} | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}} | ||
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====Hybrid and Premises==== | ====Hybrid and Premises==== | ||
| − | *{{#mintydocs_link:topic=ATC/ | + | *{{#mintydocs_link:topic=ATC/GenesysEngagePrereqs|standalone|link text=Prerequisites}} |
*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} | *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} | ||
*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} | *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
| − | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic= | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys Engage}} |
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
| − | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic= | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysCloud|display text=An agent's experience in Genesys Cloud}} |
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | ||
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|Columns=Yes | |Columns=Yes | ||
}} | }} | ||
| + | |Platform=PureConnect, GenesysCloud, GenesysEngage-onpremises | ||
}} | }} | ||
Revision as of 18:04, July 15, 2020
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Comments or questions about this documentation? Contact us for support!