From Genesys Documentation
Jump to: navigation, search
(Published)
(Published)
Line 5: Line 5:
 
|previewers=DannaShirley,Ejoyce
 
|previewers=DannaShirley,Ejoyce
 
|definition=Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.
 
|definition=Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.
−
|Platforms=PureEngage
+
|Platforms=PureEngage, PureConnect, PureCloud
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
Line 14: Line 14:
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage, PureConnect, PureCloud
+
|Platform=PureConnect, PureCloud
 +
|Type=Release Notes
 +
|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=About|version=Current|link text=All Release Notes}}
 +
* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}}
 +
* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}}
 +
* {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Altocloud SDK}}
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=PureEngage
 
|Type=Release Notes
 
|Type=Release Notes
 
|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=About|version=Current|link text=All Release Notes}}
 
|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=About|version=Current|link text=All Release Notes}}
Line 25: Line 33:
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage, PureConnect, PureCloud
+
|Platform=PureCloud, PureEngage
 
|Type=Install and Config
 
|Type=Install and Config
 
|Title=Administrator Resources
 
|Title=Administrator Resources
Line 33: Line 41:
 
* {{#mintydocs_link:topic=VisitorAttsJourney|manual=AdminGuide|version=Current|link text=Visitor attributes and visitor journeys}}
 
* {{#mintydocs_link:topic=VisitorAttsJourney|manual=AdminGuide|version=Current|link text=Visitor attributes and visitor journeys}}
 
* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
 
* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
−
* {{#mintydocs_link:topic=Clickstream_settings|manual=AdminGuide|version=Current|link text=Clickstream settings}}
+
* {{#mintydocs_link:topic=Tracking_snippet|manual=AdminGuide|version=Current|link text=Tracking snippet}}
 +
* {{#mintydocs_link:topic=Web_tracking|manual=AdminGuide|version=Current|link text=Web tracking settings}}
 +
* {{#mintydocs_link:topic=OAuth_Client_settings|manual=AdminGuide|version=Current|link text=OAuth client settings}}
 +
* {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}}
 +
|Columns=Yes
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=PureConnect
 +
|Type=Install and Config
 +
|Title=Administrator Resources
 +
|Links=* {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Current|link text=Segments}}
 +
* {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Current|link text=Outcomes}}
 +
* {{#mintydocs_link:topic=VisitorAttsJourney|manual=AdminGuide|version=Current|link text=Visitor attributes and visitor journeys}}
 +
* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
 +
* {{#mintydocs_link:topic=Tracking_snippet|manual=AdminGuide|version=Current|link text=Tracking snippet}}
 +
* {{#mintydocs_link:topic=Web_tracking|manual=AdminGuide|version=Current|link text=Web tracking settings}}
 +
* {{#mintydocs_link:topic=OAuth_Client_settings|manual=AdminGuide|version=Current|link text=OAuth client settings}}
 
* {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}}
 
* {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}}
 
|Columns=Yes
 
|Columns=Yes
Line 48: Line 71:
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage
+
|Platform=PureEngage, PureCloud, PureConnect
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations

Revision as of 13:26, January 14, 2019

Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Release Notes


ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

AdditionalResources.png

Videos

AdditionalResources.png

Videos




GetStarted.png

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

GetStarted.png

Review solutions, best practices, and business scenarios



GetStarted.png

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .


InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.

InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.

InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.


InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Book.png

Shape a customer's journey

InstallConfig.png

Integrate with third-party products

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

AgentLanding.png

Agent resources

AgentLanding.png

Agent resources

Retrieved from "https://all.docs.genesys.com/ATC (2025-06-19 21:07:54)"
Comments or questions about this documentation? Contact us for support!