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{{MintyDocsProduct | {{MintyDocsProduct | ||
− | |displayname= | + | |displayname=Altocloud |
|admins=DannaShirley | |admins=DannaShirley | ||
|editors=DannaShirley,Ejoyce | |editors=DannaShirley,Ejoyce | ||
|previewers=DannaShirley,Ejoyce | |previewers=DannaShirley,Ejoyce | ||
− | |definition= | + | |definition=Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Altocloud as a cloud service in a hybrid-based architecture. |
|Platforms=PureEngage, PureConnect, PureCloud | |Platforms=PureEngage, PureConnect, PureCloud | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Get Started | |Type=Get Started | ||
− | |Links=* {{#mintydocs_link:topic=Get_Started_PureEngage|manual=AdminGuide|version=Current|link text=Administrators}} | + | |Links=* {{#mintydocs_link:topic=ATC/predictive_engagement_overview|standalone|link text=Genesys Altocloud overview}} |
+ | * {{#mintydocs_link:topic=Get_Started_PureEngage|manual=AdminGuide|version=Current|link text=Administrators}} | ||
* {{#mintydocs_link:topic=Get_started|manual=Developers|version=Current|link text= Developers}} | * {{#mintydocs_link:topic=Get_started|manual=Developers|version=Current|link text= Developers}} | ||
* {{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} | * {{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} | ||
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|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Get Started | |Type=Get Started | ||
− | |Links=* {{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | + | |Links=* {{#mintydocs_link:topic=ATC/predictive_engagement_overview|standalone|link text=Predictive engagement overview}} |
+ | * {{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | ||
* {{#mintydocs_link:topic=Get_started|manual=Developers|version=Current|link text= Developers}} | * {{#mintydocs_link:topic=Get_started|manual=Developers|version=Current|link text= Developers}} | ||
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
+ | |Columns=No | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=PureCloud | ||
+ | |Type=Get Started | ||
+ | |Links=* {{#mintydocs_link:topic=ATC/predictive_engagement_overview|standalone|link text=Predictive engagement overview}} | ||
+ | * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}} | ||
+ | * {{#mintydocs_link:topic=Get_started|manual=Developers|version=Current|link text= Developers}} | ||
+ | * {{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Integrations | |Title=Integrations | ||
− | |Links=* [[ATC/Regions|Configure regions]] | + | |Links=====All integrations==== |
+ | |||
+ | * [[ATC/Regions|Configure regions]] | ||
* [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] | * [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] | ||
+ | |||
+ | ====Cloud environments==== | ||
+ | |||
+ | * {{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=Prerequisites}} | ||
+ | |||
+ | ====Hybrid and premises-based environments==== | ||
+ | |||
+ | * {{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}} | ||
+ | * {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} | ||
+ | * {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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* [[ATC/Regions|Configure regions]] | * [[ATC/Regions|Configure regions]] | ||
* [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] | * [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] | ||
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|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} |
Revision as of 13:55, April 26, 2019
Release Notes
Release Notes
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Review solutions, best practices, and business scenarios
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
- Predictive Engagement tracking snippet
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- Event tracking with tag managers
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Shape a customer's journey
Integrate with third-party products
Integrate with third-party products
Developer resources
Developer resources
Agent resources
Agent resources