From Genesys Documentation
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|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}} | |Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}} | ||
* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}} | * {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}} | ||
| − | * {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text= | + | * {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Journey SDK}} |
* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}} | * {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}} | ||
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|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=PureEngage |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator Resources | |Title=Administrator Resources | ||
|Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}} | |Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}} | ||
* {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Journey}} | * {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Journey}} | ||
| − | * {{#mintydocs_link:topic=Engagement|manual=AdminGuide|version=Current|link text=Engagement}} | + | <!--* {{#mintydocs_link:topic=Engagement|manual=AdminGuide|version=Current|link text=Engagement}}--> |
* {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} | * {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} | ||
* {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}} | * {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}} | ||
| + | * [https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/Altocloud PureEngage Cloud Administrator's Guide] | ||
|Columns=Yes | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureCloud | ||
| + | |Type=Install and Config | ||
| + | |Title=Administrator Resources | ||
| + | |Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}} | ||
| + | * {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Journey}} | ||
| + | <!--* {{#mintydocs_link:topic=Engagement|manual=AdminGuide|version=Current|link text=Engagement}}--> | ||
| + | * {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} | ||
| + | * {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}} | ||
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator Resources | |Title=Administrator Resources | ||
| − | |Links= | + | |Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}} |
| − | |||
| − | * {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}} | ||
* {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Journey}} | * {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Journey}} | ||
| − | * {{#mintydocs_link:topic=Engagement|manual=AdminGuide|version=Current|link text=Engagement}} | + | <!--* {{#mintydocs_link:topic=Engagement|manual=AdminGuide|version=Current|link text=Engagement}}--> |
* {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} | * {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} | ||
* {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}} | * {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}} | ||
| + | * [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center] | ||
| + | * [https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configure_the_integration.htm Steps to configure the Altocloud integration in PureConnect]<br /><br /> | ||
|Columns=Yes | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Supervisor Features | ||
| + | |Title=Supervisor Resources | ||
| + | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Closed/Supervisor/ADAltocloud PureEngage Cloud Supervisor's Guide] | ||
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=PureEngage | + | |Platform=PureEngage |
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent Resources | |Title=Agent Resources | ||
|Links=* {{#mintydocs_link:topic=About|manual=AgentGuide|version=Current|link text=Agent's Guide}} | |Links=* {{#mintydocs_link:topic=About|manual=AgentGuide|version=Current|link text=Agent's Guide}} | ||
| + | * [https://docs.genesys.com/Documentation/PSAAS/Closed/Agent/ADAltocloud PureEngage Cloud Agent's Guide] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureCloud | ||
| + | |Type=Agent Features | ||
| + | |Title=Agent Resources | ||
| + | |Links=* {{#mintydocs_link:topic=About|manual=AgentGuide|version=Current|link text=Altocloud Agent's Guide}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Title=PureEngage Premises and Hybrid Integrations | + | |Title=PureEngage On-Premises and Hybrid Integrations |
|Links=* {{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites for PureEngage hybrid deployments}} | |Links=* {{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites for PureEngage hybrid deployments}} | ||
* {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} | * {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} | ||
Revision as of 15:06, March 25, 2019
Click on any of the following to see the documentation for that version:
Release Notes
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Review solutions, best practices, and business scenarios
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
- Predictive Engagement tracking snippet
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- Event tracking with tag managers
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Shape a customer's journey
Integrate with third-party products
Integrate with third-party products
Developer resources
Developer resources
Agent resources
Agent resources
Comments or questions about this documentation? Contact us for support!