From Genesys Documentation
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|previewers=DannaShirley,Ejoyce | |previewers=DannaShirley,Ejoyce | ||
|definition=Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. | |definition=Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. | ||
| − | |Platforms=PureEngage | + | |Platforms=PureEngage |
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}} | * {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}} | ||
| − | * {{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Altocloud Plugin for Workspace Desktop Edition}} | + | * {{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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* {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Current|link text=Segments}} | * {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Current|link text=Segments}} | ||
* {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Current|link text=Outcomes}} | * {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Current|link text=Outcomes}} | ||
| − | |||
* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}} | * {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}} | ||
| − | * {{#mintydocs_link:topic= | + | * {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} |
| − | |||
| − | |||
* {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}} | * {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}} | ||
|Columns=Yes | |Columns=Yes | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator Resources | |Title=Administrator Resources | ||
| − | |Links=* {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Current|link text=Segments}} | + | |Links=* [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center] |
| + | * [https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configure_the_integration.htm Steps to configure the Altocloud integration in PureConnect]<br /><br /><br /> | ||
| + | * {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Current|link text=Segments}} | ||
* {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Current|link text=Outcomes}} | * {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Current|link text=Outcomes}} | ||
| − | |||
* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}} | * {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}} | ||
| − | * {{#mintydocs_link:topic= | + | * {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}} |
| − | |||
| − | |||
* {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}} | * {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}} | ||
|Columns=Yes | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage, PureConnect, PureCloud | ||
| + | |Type=Supervisor Features | ||
| + | |Links=* {{#mintydocs_link:topic=Visitor_Activity|manual=AdminGuide|version=Current|link text=Visitor Activity report}} | ||
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
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|Title=PureEngage On-Premises Integrations | |Title=PureEngage On-Premises Integrations | ||
|Links=* [[ATC/PureEngagePrereqs|Prerequisites for PureEngage on-premises integrations]] | |Links=* [[ATC/PureEngagePrereqs|Prerequisites for PureEngage on-premises integrations]] | ||
| − | * {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Workspace Desktop Edition | + | * {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} |
* {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} | * {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 17:46, January 30, 2019
Click on any of the following to see the documentation for that version:
Release Notes
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Review solutions, best practices, and business scenarios
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
- Predictive Engagement tracking snippet
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- Event tracking with tag managers
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Shape a customer's journey
Integrate with third-party products
Integrate with third-party products
Developer resources
Developer resources
Agent resources
Agent resources
Comments or questions about this documentation? Contact us for support!