Difference between revisions of "ATC" - Genesys Documentation

Genesys Predictive Engagement

Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.

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Revision as of 12:16, October 26, 2018

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Current

Release Notes

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

Get started

Understand the purpose of and how you can begin using it in your organization.

Get started

Understand the purpose of and how you can begin using it in your organization.

Get started

Understand the purpose of and how you can begin using it in your organization.

Videos

Videos

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

Review solutions, best practices, and business scenarios

Google Tag Manager

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Shape a customer's journey

Integrate with third-party products

Salesforce lead creation and campaign attribution

Integrate with third-party products

See reports and analytics

Developer resources

Developer resources

Agent resources

Agent resources

Agent resources

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