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{{MintyDocsProduct | {{MintyDocsProduct | ||
− | | | + | |WithTabber=Yes |
− | | | + | |displayname=Genesys Predictive Engagement |
− | | | + | |contentarea=Shared |
− | | | + | |landingpage=No |
− | |definition=Genesys Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. | + | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. |
− | |Platforms= | + | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises |
+ | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysCloud |
+ | |Type=Release Notes | ||
+ | |Links=[https://help.mypurecloud.com/releasenote_category/predictive-engagement/ Release Notes] | ||
+ | |||
+ | <br /> | ||
+ | |Columns=No | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=PureConnect | ||
+ | |Type=Release Notes | ||
+ | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. | ||
+ | |||
+ | For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}} | ||
+ | |||
+ | [https://help.genesys.com/cic/releasenotes/ Release Notes] | ||
+ | |Columns=No | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysEngage-cloud | ||
+ | |Type=Release Notes | ||
+ | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}} | ||
+ | {{NoteFormat| | ||
+ | Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative. | ||
+ | }} | ||
+ | |||
+ | ====Genesys Multicloud CX==== | ||
+ | |||
+ | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)] | ||
+ | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | ||
+ | |||
+ | ====Genesys Engage on-premises==== | ||
+ | |||
+ | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | ||
+ | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02] | ||
+ | |||
+ | *{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}} | ||
+ | *{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Predictive Engagement Plugin for Workspace Desktop Edition}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysCloud | ||
|Type=Get Started | |Type=Get Started | ||
− | |Links=* {{ | + | |Title=Get started |
− | * {{#mintydocs_link:topic= | + | |Description=Understand the purpose of {{MintyDocsProduct}}and how you can begin using it in your organization. |
− | * {{ | + | |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}} | ||
+ | *{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|display text=Agents}} | ||
+ | *{{Link-Standalone|topic=ATC/Glossary|display text=Glossary}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysEngage-cloud | ||
+ | |Type=Get Started | ||
+ | |Title=Get started | ||
+ | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
+ | |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}} | ||
+ | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises] | ||
+ | *{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=PureConnect | ||
+ | |Type=Get Started | ||
+ | |Title=Get started | ||
+ | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
+ | |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}} | ||
+ | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | ||
+ | *{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysCloud | ||
+ | |Type=Additional Resources | ||
+ | |Title=Videos | ||
+ | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud CX] | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysEngage-cloud, PureConnect | ||
+ | |Type=Additional Resources | ||
+ | |Title=Videos | ||
+ | |Description=<br /> | ||
+ | |Links=<br /> | ||
+ | |||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}} | ||
+ | |||
+ | <br /> | ||
+ | |Columns=No | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysCloud | ||
+ | |Type=Get Started | ||
+ | |Title=Review solutions, best practices, and business scenarios | ||
+ | |Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}. | ||
+ | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions|display text=Advanced chat routing}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysEngage-cloud | ||
+ | |Type=Get Started | ||
+ | |Title=Review solutions, best practices, and business scenarios | ||
+ | |Links=<br /> | ||
+ | |||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} | ||
+ | |||
+ | <br /> | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Get Started | |Type=Get Started | ||
− | |Links=* {{ | + | |Title=Review solutions, best practices, and business scenarios |
− | + | |Description=Review business scenarios and best practices to improve your results with {{MintyDocsProduct}}. | |
− | * {{Link- | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}} | ||
+ | |||
+ | <br /> | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysCloud |
|Type=Install and Config | |Type=Install and Config | ||
− | |Title= | + | |Title=Track journey data |
− | |Links=* {{Link- | + | |Description=Track your customers based on their characteristics and behaviors. |
− | * {{Link- | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_data_tracking|display text=Tracking}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} |
− | * {{ | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_attributes|display text=Attributes}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} |
− | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Event tracking with tag managers}} | |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysCloud |
|Type=Install and Config | |Type=Install and Config | ||
− | |Title= | + | |Title=Create actions and action maps |
− | |Links=* {{Link- | + | |Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br /> |
− | * {{Link- | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} |
− | * {{ | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} |
− | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | |
|Columns=No | |Columns=No | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysEngage-cloud | ||
+ | |Type=Install and Config | ||
+ | |Title=Track journey data | ||
+ | |Description=Track your customers based on their characteristics and behaviors. | ||
+ | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_attributes|display text=Attributes}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Event tracking with tag managers}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=GenesysEngage-cloud | ||
+ | |Type=Install and Config | ||
+ | |Title=Create actions and action maps | ||
+ | |Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | ||
+ | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
+ | |Columns=No | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=PureConnect | ||
+ | |Type=Install and Config | ||
+ | |Title=Track journey data | ||
+ | |Description=Track your customers based on their characteristics and behaviors. | ||
+ | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_attributes|display text=Attributes}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Event tracking with tag managers}} | ||
+ | |||
+ | <br /> | ||
+ | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Install and Config | |Type=Install and Config | ||
− | |Title= | + | |Title=Create actions and action maps |
− | |Links=* {{Link- | + | |Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. |
− | * {{Link- | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} |
− | * {{ | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} |
− | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} | |
− | * {{Link- | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} |
− | |||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysCloud |
− | |Type= | + | |Type=Related Documentation |
− | |Links=* {{ | + | |Title=Shape a customer's journey |
− | * {{ | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}} |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysEngage-cloud |
− | |Type= | + | |Type=Install and Config |
− | |Title= | + | |Title=Integrate with third-party products |
− | |Links=* {{Link- | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=PureConnect, GenesysCloud |
− | |Type= | + | |Type=Install and Config |
− | |Title= | + | |Title=Integrate with third-party products |
− | |Links=* {{ | + | |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}} |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}} | ||
+ | *{{Link-Standalone|topic=ATC/GPESFLightning|display text=Salesforce Lightning integration}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform=PureConnect | + | |Platform=GenesysEngage-cloud, PureConnect, GenesysCloud |
− | |Type= | + | |Type=Supervisor Features |
− | |Title= | + | |Title=See reports and analytics |
− | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual= | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | ||
+ | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | ||
+ | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} | ||
+ | *[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details] | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Usage|display text=Billing and usage}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysCloud |
− | |Type= | + | |Type=Developer Resources |
− | |Title= | + | |Title=Developer resources |
− | |Links=* [ | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}} |
− | * | + | *[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Map traits}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform=PureConnect | + | |Platform=GenesysEngage-cloud, PureConnect |
− | |Type= | + | |Type=Developer Resources |
− | |Title= | + | |Title=Developer resources |
− | |Links=* | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}} |
− | * | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}} |
− | * | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}} |
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Map traits}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform= | + | |Platform=GenesysEngage-cloud |
− | |Type= | + | |Type=Agent Features |
− | |Title= | + | |Title=Agent resources |
− | |Links=* {{ | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys Multicloud CX}} |
− | * {{ | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} |
− | * {{ | + | |Columns=Yes |
− | |Columns= | + | }}{{MintyDocsProductLandingSections |
+ | |Platform=GenesysCloud | ||
+ | |Type=Agent Features | ||
+ | |Title=Agent resources | ||
+ | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud CX}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons}} | ||
+ | |Columns=Yes | ||
+ | }}{{MintyDocsProductLandingSections | ||
+ | |Platform=PureConnect | ||
+ | |Type=Agent Features | ||
+ | |Title=Agent resources | ||
+ | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | ||
+ | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | ||
+ | |Columns=Yes | ||
}} | }} | ||
}} | }} |
Latest revision as of 06:00, September 26, 2023
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources