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{{MintyDocsProduct
 
{{MintyDocsProduct
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|displayname=Genesys Altocloud
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|WithTabber=Yes
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|admins=DannaShirley
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|displayname=Genesys Predictive Engagement
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|editors=DannaShirley,Ejoyce
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|contentarea=Shared
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|previewers=DannaShirley,Ejoyce
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|landingpage=No
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|definition=Genesys Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Genesys Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Genesys Altocloud as a cloud service in a hybrid-based architecture.
+
|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
−
|Platforms=PureEngage, PureConnect
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|Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises
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|Platform=PureEngage
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|Platform=GenesysCloud
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|Type=Release Notes
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|Links=[https://help.mypurecloud.com/releasenote_category/predictive-engagement/ Release Notes]
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<br />
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|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
 +
 
 +
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}}
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 +
[https://help.genesys.com/cic/releasenotes/ Release Notes]
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|Platform=GenesysEngage-cloud
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|Type=Release Notes
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|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}}
 +
{{NoteFormat|
 +
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
 +
}}
 +
 
 +
====Genesys Multicloud CX====
 +
 
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*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)]
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*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
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 +
====Genesys Engage on-premises====
 +
 
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*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
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*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
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|Title=Get started
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* {{#mintydocs_link:topic=Get_started|manual=AgentGuide|version=Current|link text=Agents}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}}
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*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises]
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|Links=* [https://help.genesys.com/cic/mergedProjects/wh_rn/desktop/altocloud_integration.htm PureConnect Release Notes]
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|Title=Track journey data
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}}
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|Description=Track your customers based on their characteristics and behaviors.
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Journey SDK}}
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}}
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|Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}}
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|Description=Track your customers based on their characteristics and behaviors.
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* {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Segments and outcomes}}
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
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* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
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* {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
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* {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_attributes|display text=Attributes}}
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|Type=Install and Config
 
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|Title=Administrator Resources
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|Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}}
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|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
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* {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Segments and outcomes}}
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
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* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
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* {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
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* {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}}
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|Type=Install and Config
 
|Type=Install and Config
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|Title=Administrator Resources
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|Title=Track journey data
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|Links=* {{#mintydocs_link:topic=Visitors|manual=AdminGuide|version=Current|link text=Visitors}}
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|Description=Track your customers based on their characteristics and behaviors.
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* {{#mintydocs_link:topic=Journey|manual=AdminGuide|version=Current|link text=Segments and outcomes}}
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* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
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* {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}}
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* {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
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*[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details]
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*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK]
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|Title=Developer resources
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* {{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}}
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Latest revision as of 06:00, September 26, 2023

Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios



InstallConfig.png

Track journey data

InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios


InstallConfig.png

Track journey data


InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

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