Difference between revisions of "PEC-Admin"

Revision as of 14:17, June 22, 2021

Click on any of the following to see the documentation for that version:

Get started

Release Notes

Manage your contact center

Configure and view reports

Set up outbound campaigns

Route interactions to agents

Recording, Quality Management and Speech Analytics

Manage your workforce

Connect with customers later

Integrate with third-party applications

Set up and use intelligent Workload Distribution

Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.

@@ Line 16: / Line 16: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage cloud Release Notes]
+|Description={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|display text=Genesys Engage cloud Release Notes}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 24: / Line 24: @@
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}}
-*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}}
+*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone or in-browser WebRTC}}
 *{{Link-AnywhereElse|product=PEC-CDDS|standalone|display text=Export and download contact center data}}
 *{{Link-AnywhereElse|product=PEC-DC|standalone|display text=Set up Digital Channels}}