From Genesys Documentation
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|Title=Set up and use intelligent Workload Distribution | |Title=Set up and use intelligent Workload Distribution | ||
|Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems. | |Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems. | ||
| − | |Links=*[[PEC-IWD/Current/Administrator/IWD|How | + | |Links=*[[PEC-IWD/Current/Administrator/IWD|How IWD works]] |
| − | *[[PEC-IWD/Current/Administrator/IWDSetup|Set up | + | *[[PEC-IWD/Current/Administrator/IWDSetup|Set up IWD]] |
| − | *[[PEC-IWD/Current/Administrator/IWDSettings|Configure | + | *[[PEC-IWD/Current/Administrator/IWDSettings|Configure IWD]] |
| − | *[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD | + | *[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]] |
| − | *[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor | + | *[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]] |
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 18:46, March 19, 2021
Click on any of the following to see the documentation for that version:
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
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