From Genesys Documentation
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*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}} | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}} | ||
*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}} | *{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}} | ||
| − | *{{Link-AnywhereElse|product=CDDS|standalone|display text=Export and download contact center data}} | + | *{{Link-AnywhereElse|product=PEC-CDDS|standalone|display text=Export and download contact center data}} |
| + | *{{Link-AnywhereElse|product=PEC-DC|standalone|display text=Set up Digital Channels}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}} | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}} | ||
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}} | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}} | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
| − | |Title=Set up and use | + | |Title=Set up and use intelligent Workload Distribution |
| − | |Description=Understand how | + | |Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems. |
|Links=*[[PEC-IWD/Current/Administrator/IWD|How Cloud IWD works]] | |Links=*[[PEC-IWD/Current/Administrator/IWD|How Cloud IWD works]] | ||
*[[PEC-IWD/Current/Administrator/IWDSetup|Set up Cloud IWD]] | *[[PEC-IWD/Current/Administrator/IWDSetup|Set up Cloud IWD]] | ||
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|Columns=No | |Columns=No | ||
}} | }} | ||
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}} | }} | ||
Revision as of 18:40, January 22, 2021
Click on any of the following to see the documentation for that version:
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
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