From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|WithTabber=Yes | |WithTabber=Yes | ||
| − | |displayname= | + | |displayname=Genesys Predictive Engagement |
|admins=DannaShirley | |admins=DannaShirley | ||
|editors=DannaShirley, Ejoyce | |editors=DannaShirley, Ejoyce | ||
| Line 13: | Line 13: | ||
|Platform=GenesysCloud | |Platform=GenesysCloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=[https://help.mypurecloud.com/releasenote_category/ | + | |Links=[https://help.mypurecloud.com/releasenote_category/predictive-engagement/ Release Notes] |
| + | |||
| + | <br /> | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 48: | Line 50: | ||
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}} |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|display text=Developers}} |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|display text=Agents}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 91: | Line 93: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Review solutions, best practices, and business scenarios | |Title=Review solutions, best practices, and business scenarios | ||
| − | |Description= | + | |Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}. |
|Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | |Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
| Line 106: | Line 108: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Review solutions, best practices, and business scenarios | |Title=Review solutions, best practices, and business scenarios | ||
| − | |Description= | + | |Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}. |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | ||
| Line 127: | Line 129: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br /> | + | |Description=Build a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br /> |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| Line 153: | Line 155: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | + | |Description=Build a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| Line 181: | Line 183: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | + | |Description=Build a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| Line 215: | Line 217: | ||
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}} | |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}} | ||
| + | *{{Link-Standalone|topic=ATC/GPESFLightning|display text=Salesforce Lightning integration}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 224: | Line 227: | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} | ||
| − | *[https://help.mypurecloud.com/articles/view-an-interactions- | + | *[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details] |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Usage|display text=Billing and usage}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Usage|display text=Billing and usage}} | ||
|Columns=No | |Columns=No | ||
Revision as of 13:00, October 28, 2020
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Comments or questions about this documentation? Contact us for support!