Difference between revisions of "PEC-Admin"

Revision as of 01:30, September 25, 2020

Click on any of the following to see the documentation for that version:

Current

Get started

Release Notes

Genesys Multicloud CX Release Notes

Manage your contact center

Configure and view reports

Set up outbound campaigns

Route interactions to agents

Recording, Quality Management and Speech Analytics

How Recording, Quality Management and Speech Analytics works

Manage your workforce

Connect with customers later

Integrate with third-party applications

Set up and use intelligent Workload Distribution

Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|WithTabber=
-|UserFunctions=
 |displayname=Administrator
 |contentarea=Multicloud
 |landingpage=No
 |definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management.
-|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 |Type=Get Started
 |Title=Get started
-|Description=
+|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Engage cloud}}
-|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Engage}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
@@ Line 19: / Line 15: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Title=
 |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage cloud Release Notes]
-|Links=
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Manage your contact center
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
@@ Line 36: / Line 29: @@
 |Type=XYZ Documentation
 |Title=Configure and view reports
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-REP/HIW}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Set up outbound campaigns
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-OU/HIW}}
 *{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=GetStarted|display text=Get started with CX Contact}}
@@ Line 53: / Line 43: @@
 |Type=XYZ Documentation
 |Title=Route interactions to agents
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-ROU/HIW}}
 *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Use machine learning to route interactions}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Route workitems to agents}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Recording, Quality Management and Speech Analytics
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-REC/HIW}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Manage your workforce
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-WFM/HIW}}
 *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Connect with customers later
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-CAB/HIW}}
 *{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Integrate with third-party applications
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator}}
 *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|display text=Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide}}
@@ Line 87: / Line 68: @@
 |Columns=No
 }}
+|Platform=GenesysEngage-cloud
 }}