Difference between revisions of "ATC"

Revision as of 12:41, November 9, 2018

Click on any of the following to see the documentation for that version:

Current

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

Get started

Understand the purpose of and how you can begin using it in your organization.

Get started

Understand the purpose of and how you can begin using it in your organization.

Get started

Understand the purpose of and how you can begin using it in your organization.

Videos

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

Review solutions, best practices, and business scenarios

Google Tag Manager

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Shape a customer's journey

Integrate with third-party products

Salesforce lead creation and campaign attribution

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

@@ Line 49: / Line 49: @@
 |Links=* [[ATC/PureEngagePrereqs|Prerequisites for PureEngage on-premises integrations]]
 * [[ATC/Regions|Configure regions]]
-* [[ATC/GenesysWidgetsIntegration|Configure Genesys Widgets]]
+* [[ATC/GenesysWidgetsIntegration|Integration with Genesys Widgets]]
 * {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Draft|link text=Workspace Desktop Edition Plugin Deployment Guide}}
 * {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Draft|link text=Agent Pacing Service Deployment Guide}}