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{{MintyDocsProduct
 
{{MintyDocsProduct
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|displayname=Genesys Altocloud
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|WithTabber=Yes
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|admins=DannaShirley
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|displayname=Genesys Predictive Engagement
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|editors=DannaShirley,Ejoyce,Steve
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|contentarea=Shared
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|previewers=DannaShirley,Ejoyce
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|definition=Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.
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|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
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|Platform=PureEngage, PureConnect, PureCloud
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|Platform=GenesysCloud
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|Type=Get Started
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|Type=Release Notes
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|Links=* {{#mintydocs_link:topic=Get_Started|manual=AdminGuide|version=Current|link text=Administrators}}
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|Links=[https://help.mypurecloud.com/releasenote_category/predictive-engagement/ Release Notes]
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|Type=Release Notes
 
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|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=About|version=Current|link text=All Release Notes}}
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|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}}
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}}
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For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}}
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Altocloud SDK}}
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[https://help.genesys.com/cic/releasenotes/ Release Notes]
 
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|Type=Release Notes
 
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|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=About|version=Current|link text=All Release Notes}}
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|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}}
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}}
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{{NoteFormat|
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}}
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Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
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* {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Altocloud SDK}}
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}}
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====Genesys Multicloud CX====
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*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)]
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*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
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====Genesys Engage on-premises====
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*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
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*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
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|Type=Install and Config
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|Title=Administrator Resources
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|Title=Track journey data
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|Links=* [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center]
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|Description=Track your customers based on their characteristics and behaviors.
−
* [https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configure_the_integration.htm Steps to configure the Altocloud integration in PureConnect]<br /><br /><br />
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
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* {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Current|link text=Segments}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
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* {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Current|link text=Outcomes}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
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* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_attributes|display text=Attributes}}
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* {{#mintydocs_link:topic=Settings|manual=AdminGuide|version=Current|link text=Settings}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}}
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* {{#mintydocs_link:topic=GDPR|manual=AdminGuide|version=Current|link text=GDPR}}
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|Title=See reports and analytics
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*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK]
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Latest revision as of 06:00, September 26, 2023

Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios



InstallConfig.png

Track journey data

InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios


InstallConfig.png

Track journey data


InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

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