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m (Text replacement - "PureCloud" to "Genesys Cloud")
 
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{{MintyDocsProduct
 
{{MintyDocsProduct
 
|WithTabber=Yes
 
|WithTabber=Yes
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|displayname=Altocloud
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|displayname=Genesys Predictive Engagement
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|admins=DannaShirley
 
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|editors=DannaShirley, Ejoyce
 
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|previewers=DannaShirley, Ejoyce, ATCPreview
 
 
|contentarea=Shared
 
|contentarea=Shared
 
|landingpage=No
 
|landingpage=No
−
|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
+
|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
−
|Platform=PureConnect, GenesysCloud, GenesysEngage-onpremises
+
|Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises
 
|ComingSoon=No
 
|ComingSoon=No
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|Platform=GenesysCloud
 
|Platform=GenesysCloud
 
|Type=Release Notes
 
|Type=Release Notes
−
|Links=[https://help.mypurecloud.com/releasenote_category/altocloud/ Release Notes]
+
|Links=[https://help.mypurecloud.com/releasenote_category/predictive-engagement/ Release Notes]
 +
 
 +
<br />
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureConnect
 
|Platform=PureConnect
 
|Type=Release Notes
 
|Type=Release Notes
−
|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes].
+
|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
  
−
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Altocloud''':
+
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}}
  
 
[https://help.genesys.com/cic/releasenotes/ Release Notes]
 
[https://help.genesys.com/cic/releasenotes/ Release Notes]
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=GenesysEngage-onpremises
+
|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
−
|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes].
+
|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}}
 +
{{NoteFormat|
 +
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
 +
}}
  
−
====Genesys Engage Cloud====
+
====Genesys Multicloud CX====
−
See also the following links and search for '''Altocloud''':
 
  
−
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
+
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)]
 
*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
 
*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
  
−
====Genesys Engage Premises====
+
====Genesys Engage on-premises====
−
See also the following links and search for '''Altocloud''':
 
  
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
 
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
−
 
−
See also:
 
  
 
*{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}
 
*{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}
−
*{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}}
+
*{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Predictive Engagement Plugin for Workspace Desktop Edition}}
 
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}}{{MintyDocsProductLandingSections
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|Type=Get Started
 
|Type=Get Started
 
|Title=Get started
 
|Title=Get started
−
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
+
|Description=Understand the purpose of {{MintyDocsProduct}}and how you can begin using it in your organization.
−
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
+
|Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_Genesys Cloud|display text=Administrators}}
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
+
*{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_Genesys Cloud|display text=Agents}}
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|display text=Agents}}
−
*[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites]
+
*{{Link-Standalone|topic=ATC/Glossary|display text=Glossary}}
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*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
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*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 
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*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 
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*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
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*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
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|Columns=Yes
 
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|Platform=GenesysEngage-onpremises
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|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
 
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
−
|Links=====All Genesys Engage integrations====
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|Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}}
−
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}}
−
*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
+
*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises]
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_Genesys Engage_Cloud|display text=Administrators - Cloud}}
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*{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}}
−
*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_Genesys Engage Administrators - Premises]
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_Genesys Engage|display text=Agents}}
 
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*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
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*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 
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*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
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*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
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*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
−
 
 
−
====Genesys Engage Cloud====
 
−
 
 
−
*{{#mintydocs_link:topic=ATC/GenesysEngage-cloudPrereqs|standalone|link text=Prerequisites}}
 
−
 
 
−
====Hybrid and Premises====
 
−
 
 
−
*{{#mintydocs_link:topic=ATC/Genesys EngagePrereqs|standalone|link text=Prerequisites}}
 
−
*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
 
−
*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
 
 
|Columns=Yes
 
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Get started
 
|Title=Get started
 
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
 
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
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|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
+
|Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}}
 
*{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}}
 
*{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
+
*{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
−
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites]
 
−
*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 
−
*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 
−
*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
−
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+
|Platform=GenesysCloud
 +
|Type=Additional Resources
 +
|Title=Videos
 +
|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud CX]
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}}
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|Columns=Yes
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|Platform=GenesysEngage-cloud, PureConnect
 
|Type=Additional Resources
 
|Type=Additional Resources
 
|Title=Videos
 
|Title=Videos
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|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud]
+
|Description=<br />
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Deploy the tracking snippet with GTM}}
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|Links=<br />
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}}
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−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Content offers}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Scenario:_Spa_booking_integration|anchor=VideoWebhooks|display text=Webhooks}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=6_Secs|anchor=VideoEventTags6SecsSegments|display text=Segment customers with an event tag (6 secs)}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segment_examples|anchor=SegmentSearch|display text=Segment customers based on search queries}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows|anchor=PrepIntDataActions|display text=Salesforce lead creation and campaign attribution: integration and data actions}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows|anchor=AFSFExampleWorkflow|display text=Salesforce lead creation and campaign attribution: example workflow}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows|anchor=SFAFActionMap|display text=Salesforce lead creation and campaign attribution: action map}}
 
  
 
<br />
 
<br />
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysCloud
 +
|Type=Get Started
 +
|Title=Review solutions, best practices, and business scenarios
 +
|Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}.
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|Links=*{{Link-Standalone|topic=Solution/ChatSolutions|display text=Advanced chat routing}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
 
|Columns=Yes
 
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|Title=Review solutions, best practices, and business scenarios
 +
|Links=<br />
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
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<br />
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|Columns=No
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}}{{MintyDocsProductLandingSections
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|Platform=PureConnect
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|Title=Review solutions, best practices, and business scenarios
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
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|Columns=No
 
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|Platform=GenesysCloud
 
|Platform=GenesysCloud
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|Title=Track journey data
 
|Title=Track journey data
 
|Description=Track your customers based on their characteristics and behaviors.
 
|Description=Track your customers based on their characteristics and behaviors.
−
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_data_tracking|display text=Tracking}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 
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|Platform=GenesysCloud
 
|Platform=GenesysCloud
 
|Type=Install and Config
 
|Type=Install and Config
−
|Title=Build actions and action maps
+
|Title=Create actions and action maps
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|Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br />
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|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br />
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
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|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=GenesysEngage-onpremises
+
|Platform=GenesysEngage-cloud
 
|Type=Install and Config
 
|Type=Install and Config
 
|Title=Track journey data
 
|Title=Track journey data
 
|Description=Track your customers based on their characteristics and behaviors.
 
|Description=Track your customers based on their characteristics and behaviors.
−
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
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|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
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|Platform=GenesysEngage-onpremises
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|Platform=GenesysEngage-cloud
 
|Type=Install and Config
 
|Type=Install and Config
−
|Title=Build actions and action maps
+
|Title=Create actions and action maps
−
|Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
+
|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
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|Title=Track journey data
 
|Title=Track journey data
 
|Description=Track your customers based on their characteristics and behaviors.
 
|Description=Track your customers based on their characteristics and behaviors.
−
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
+
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
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|Platform=PureConnect
 
|Platform=PureConnect
 
|Type=Install and Config
 
|Type=Install and Config
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|Title=Build actions and action maps
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|Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
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|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
|Columns=Yes
 
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
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|Platform=GenesysCloud
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|Type=Related Documentation
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|Title=Shape a customer's journey
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}}
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|Platform=GenesysEngage-cloud
 
|Type=Install and Config
 
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|Title=Third-party integrations
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|Title=Integrate with third-party products
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}}
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|Columns=No
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}}{{MintyDocsProductLandingSections
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|Platform=PureConnect, GenesysCloud
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|Type=Install and Config
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|Title=Integrate with third-party products
 
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}}
 
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}}
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*{{Link-Standalone|topic=ATC/GPESFLightning|display text=Salesforce Lightning integration}}
 
|Columns=No
 
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
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|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 
|Type=Supervisor Features
 
|Type=Supervisor Features
−
|Title=See results
+
|Title=See reports and analytics
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 
*[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details]
 
*[https://help.mypurecloud.com/articles/view-an-interactions-altocloud-journey-data/ Interaction history details]
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Usage|display text=Billing and usage}}
 
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}}{{MintyDocsProductLandingSections
 
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|Platform=GenesysCloud
 
|Platform=GenesysCloud
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|Title=Solutions, best practices, and business scenarios
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|Title=Developer resources
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|Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}
−
|Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
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*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK]
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
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|Title=Solutions, best practices, and business scenarios
 
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|Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
 
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
 
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|Platform=GenesysEngage-cloud, PureConnect
 
|Type=Developer Resources
 
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|Title=Developer resources
 
|Title=Developer resources
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|Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}}
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
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|Platform=GenesysEngage-onpremises
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|Type=Agent Features
 
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|Title=Agent resources
 
|Title=Agent resources
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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Genesys Engage|display text=An agent's experience in Genesys Engage}}
+
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys Multicloud CX}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 
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|Type=Agent Features
 
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|Title=Agent resources
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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Genesys Cloud|display text=An agent's experience in Genesys Cloud}}
+
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud CX}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons}}
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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}}
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*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 
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Latest revision as of 06:00, September 26, 2023

Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios



InstallConfig.png

Track journey data

InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios


InstallConfig.png

Track journey data


InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

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