Difference between revisions of "PEC-Admin"

Latest revision as of 19:18, July 28, 2022

Click on any of the following to see the documentation for that version:

Current

Get started

Release Notes

Genesys Multicloud CX Release Notes

Manage your contact center

Configure and view reports

Set up outbound campaigns

Route interactions to agents

Recording, Quality Management and Speech Analytics

How Recording, Quality Management and Speech Analytics works

Manage your workforce

Connect with customers later

Integrate with third-party applications

Set up and use intelligent Workload Distribution

Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Administrator
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management.
@@ Line 8: / Line 8: @@
 |Type=Get Started
 |Title=Get started
-|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Engage cloud}}
+|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Multicloud CX}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
@@ Line 16: / Line 16: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage cloud Release Notes]
+|Description={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|display text=Genesys Multicloud CX Release Notes}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 23: / Line 23: @@
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
+*{{Link-Standalone|topic=PEC-AD/ADAccessibility|display text=Manage accessibility for Agent Workspace}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}}
-*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}}
+*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone or in-browser WebRTC}}
-*{{Link-AnywhereElse|product=CDDS|standalone|display text=Export and download contact center data}}
+*{{Link-AnywhereElse|product=PEC-CDDS|standalone|display text=Export and download contact center data}}
+*{{Link-AnywhereElse|product=PEC-DC|standalone|display text=Set up Digital Channels}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 34: / Line 36: @@
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}}
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
@@ Line 70: / Line 73: @@
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
-|Title=Set up and use Cloud intelligent Workload Distribution
+|Title=Set up and use intelligent Workload Distribution
-|Description=Understand how Cloud IWD works. Set up and configure it. Search for, display, manage, update and monitor workitems.
+|Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
-|Links=*[[PEC-IWD/Current/Administrator/IWD|How Cloud IWD works]]
+|Links=*[[PEC-IWD/Current/Administrator/IWD|How IWD works]]
-*[[PEC-IWD/Current/Administrator/IWDSetup|Set up Cloud IWD]]
+*[[PEC-IWD/Current/Administrator/IWDSetup|Set up IWD]]
-*[[PEC-IWD/Current/Administrator/IWDSettings|Configure Cloud IWD]]
+*[[PEC-IWD/Current/Administrator/IWDSettings|Configure IWD]]
-*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD workitems]]
+*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]]
-*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor workitems]]
+*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]]
 |Columns=No
 }}
-|Platform=GenesysEngage-cloud
 }}