Difference between revisions of "PEC-Admin"

Latest revision as of 19:18, July 28, 2022

Click on any of the following to see the documentation for that version:

Current

Get started

Release Notes

Genesys Multicloud CX Release Notes

Manage your contact center

Configure and view reports

Set up outbound campaigns

Route interactions to agents

Recording, Quality Management and Speech Analytics

How Recording, Quality Management and Speech Analytics works

Manage your workforce

Connect with customers later

Integrate with third-party applications

Set up and use intelligent Workload Distribution

Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|WithTabber=
-|UserFunctions=
 |displayname=Administrator
-|contentarea=Genesys Engage Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management.
-|Platform=GenesysEngage-onpremises
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 |Type=Get Started
 |Title=Get started
-|Description=
+|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Multicloud CX}}
-|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Engage}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
+*{{Link-Standalone|topic=PEC-Admin/trainadm}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Title=
+|Description={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|display text=Genesys Multicloud CX Release Notes}}
-|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage Cloud Release Notes]
-|Links=
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Manage your contact center
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
-*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage call routing}}
+*{{Link-Standalone|topic=PEC-AD/ADAccessibility|display text=Manage accessibility for Agent Workspace}}
-*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}}
+*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}}
-*{{Link-AnywhereElse|product=CDDS|standalone|display text=Export and download contact center data}}
+*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone or in-browser WebRTC}}
+*{{Link-AnywhereElse|product=PEC-CDDS|standalone|display text=Export and download contact center data}}
+*{{Link-AnywhereElse|product=PEC-DC|standalone|display text=Set up Digital Channels}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Configure and view reports
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-REP/HIW}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}}
-|Columns=
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Set up outbound campaigns
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-OU/HIW}}
 *{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=GetStarted|display text=Get started with CX Contact}}
@@ Line 53: / Line 47: @@
 |Type=XYZ Documentation
 |Title=Route interactions to agents
-|Description=
+|Links=*{{Link-Standalone|topic=PEC-ROU/HIW|display text=How routing works in Designer}}
-|Links=*{{Link-Standalone|topic=PEC-ROU/HIW}}
 *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Use machine learning to route interactions}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Route workitems to agents}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Recording, Quality Management and Speech Analytics
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-REC/HIW}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Manage your workforce
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-WFM/HIW}}
 *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Connect with customers later
-|Description=
 |Links=*{{Link-Standalone|topic=PEC-CAB/HIW}}
 *{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Integrate with third-party applications
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator}}
 *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|display text=Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide}}
 *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|display text=Gplus Adapter for ServiceNow Administrator's Guide}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Type=XYZ Documentation
+|Title=Set up and use intelligent Workload Distribution
+|Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
+|Links=*[[PEC-IWD/Current/Administrator/IWD|How IWD works]]
+*[[PEC-IWD/Current/Administrator/IWDSetup|Set up IWD]]
+*[[PEC-IWD/Current/Administrator/IWDSettings|Configure IWD]]
+*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]]
+*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]]
 |Columns=No
 }}
 }}