(Published) |
m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
||
| Line 28: | Line 28: | ||
|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Predictive Engagement.|}} | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Predictive Engagement.|}} | ||
| − | ====Genesys | + | ====Genesys Multicloud CX==== |
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)] | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)] | ||
Revision as of 20:31, November 9, 2021
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources