Difference between revisions of "ATC"

Revision as of 12:28, May 14, 2019

Click on any of the following to see the documentation for that version:

Current

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

Get started

Understand the purpose of and how you can begin using it in your organization.

Get started

Understand the purpose of and how you can begin using it in your organization.

Get started

Understand the purpose of and how you can begin using it in your organization.

Videos

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

Review solutions, best practices, and business scenarios

Google Tag Manager

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Track journey data

Track your customers based on their characteristics and behaviors.

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Shape a customer's journey

Integrate with third-party products

Salesforce lead creation and campaign attribution

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

@@ Line 6: / Line 6: @@
 |definition=Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Altocloud as a cloud service in a hybrid-based architecture.
 |Platforms=PureEngage, PureConnect, PureCloud
-|ComingSoon=PureCloud
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 |Platform=PureEngage
@@ Line 41: / Line 40: @@
 |Type=Get Started
 |Links=* {{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud  overview}}
-* [https://help.mypurecloud.com/articles/altocloud-quick-start-guide Administrators]
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}}
 * {{#mintydocs_link:topic=Get_started|manual=Developers|version=Current|link text= Developers}}
 * {{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}}
@@ Line 56: / Line 55: @@
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text=Tracking snippet}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Web tracking}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Smart_tags|display text=Smart tags}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=OAuth_Client_settings|display text=OAuth client configuration}}
 * {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}}
@@ Line 67: / Line 67: @@
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcomes|display text=Outcomes}}
 * {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Current|link text=Action maps}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text=Tracking snippet}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Web tracking}}
-* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text=Tracking snippet}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Smart_tags|display text=Smart tags}}
 * {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}}
-|Columns=No
+|Columns=Yes
 }}{{MintyDocsProductLandingSections
 |Platform=PureConnect
@@ Line 81: / Line 82: @@
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text=Tracking snippet}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Web tracking}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Smart_tags|display text=Smart tags}}
 * {{#mintydocs_link:topic=Compliance_and_data_overview|manual=AdminGuide|version=Current|link text=Compliance and data}}
 |Columns=Yes
@@ Line 87: / Line 89: @@
 |Type=Supervisor Features
 |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}
-* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance Report}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
-* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity Report}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 100: / Line 102: @@
 |Type=Agent Features
 |Title=Agent Resources
-|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience}}
+|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Agent_experience|display text=An agent's experience}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 106: / Line 108: @@
 |Type=Agent Features
 |Title=Agent Resources
-|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience}}
+|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Agent_experience|display text=An agent's experience}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 112: / Line 114: @@
 |Type=Agent Features
 |Title=Agent Resources
-|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience}}
+|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Agent_experience|display text=An agent's experience}}
 |Columns=No
 }}{{MintyDocsProductLandingSections